This position serves as a Management and Program Analyst (MPA) who will report directly to the Western Service Area Technical Operations Director. The incumbent will provide national program advice and guidance to management officials and professionals engaged in program activities and will evaluate program effectiveness and compliance in support of the Air Traffic Organization (ATO).
Duties
H-Band Duties: Performs multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced professional. May acts as an individual contributor and/or member of a team and may perform some leadership functions for small projects/programs or other work activities.
Compiles data, analyzes, tracks, monitors, and reports on programmatic issues in support of the organizations mission. May recommend changes and/or solutions to routine procedural processes. Supports Technical Operations Districts and Executive Staff in conducting required interviews, analyzes documents, and draws connections so that Service Unit (SU) organizations are able to develop clear business decisions and formulate processes using task and work flow analysis.
Applies experience and advanced knowledge of analytical methods and techniques to support analytic needs. Assignments may include: collecting and recording data/information; evaluating data; conducting research; identifying problems; and assisting the manager, team lead and other senior staff in day-to-day operations.
Plans, schedules, and conducts analysis. Develops recommendations based on analysis, with analytical support for assignments, or ongoing projects, assists senior staff in consolidating data to prepare reports, and reviews and analyzes dashboard/program activities.
Supports Headquarters Financial Tool, NEXUS and works with contract staff to address issues and/or concerns, will follow-up to ensure needs are met. Provides help desk support resolving issues/problems for the Nexus application including general maintenance tasks. Consolidate detailed operational data, assist with programmatic reports required by the Technical Operations to enhance their ability to manage programs and meet goals to include providing support of identifying relevant information, patterns/inconsistencies, trends/ relationships, interdependencies, and potential implications.
Utilizes office automation software to produce and prepare various materials such as spreadsheets, charts, databases, and presentations. Analyzes and evaluates work processes and procedures and provides recommendations to systems and processes to improve effectiveness and efficiency.
Demonstrates considerable independence in planning time and helping a manager, project/program manager, and/or team leader to plan and use assigned resources to accomplish projects/programs/activities. Established policies/procedures provide guidance for most assignments, but allows considerable discretion for the employee to select the most appropriate approach(es) or recommend new approaches. Assignments often require review of policies and precedents under limited guidance of a manager or other employee. Reviews budgetary program activities and has an awareness of upcoming budgetary concerns that could affect personnel.
Contacts are typically internal and external to the organizational unit, major subdivision, or LOB/SO with a manager and other employees to share information, provide data and/or written analyses, and/or explain the status of assignments. May have contact with customers and other external parties on routine matters. Work is periodically reviewed - typically at major milestones and at completion, for policy compliance and alignment with the requirements of projects and/or other work activities. Work activities support the organizational unit and is vital to the success of projects and/or activities for the organization. Work activities will support ATO mission objectives.
I-Band Duties: In addition to the H-Band duties: Serves as the national subject matter expert (SME) in the Headquarters Financial Tool, NEXUS. Provides advice and guidance to management official and other professionals on policies, procedures, expectations and organizational initiatives in relation to assigned administrative programs and/or projects.