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Job Description
- Job Title: Operation Concierge Driver
- Location: Melbourne, Florida
- Company: STS Technical Services
- Full or Part-Time: Full Time
Position Summary
The Customer Center Operations Concierge Driver is responsible for supporting customers’ and guests’ experiences during activities hosted in the Global Customer Center. This position involves onsite and offsite driving activities for the Customer Center Team, supporting customer activities and events. The role requires a good driving record and strong communication skills as it involves interaction with customers and senior leaders.
Job Responsibilities
Customer Experience Support:
- Transport customers and senior leaders locally or within the campus as needed; responsible driving and good records are required.
- Drive customers on campus tours with Concierge team members.
- Drive senior leaders to on-campus events.
- Drive customers and senior leaders to local airports, hotels, restaurants, or offsite functions.
- Assist customers with departure needs, including loading their luggage in the company vehicle.
- Prepare the vehicle with beverages and snack baskets according to customer preferences.
- Participate in meetings to gather detailed information on upcoming customer activities for planning and preparation.
- Maintain the fleet by getting vehicles fueled, washed, detailed, and scheduling regular maintenance.
- Run occasional urgent errands as needed.
- Handle inbound and outbound mail, sorting, delivering, and occasionally boxing and shipping items.
- Demonstrate a complete understanding of company policies and procedures that pertain to the department.
- Perform administrative duties as needed.
Essential Knowledge, Skills, and Abilities
Education:
Experience:
- Minimum 1 year of experience working in a driver role with regular customer-facing interactions.
- Customer service/experience background preferred.
Knowledge, Skills & Abilities:
- Impeccable driving record.
- Observant and aware.
- Self-starter able to work with minimal supervision.
- Strong problem-solving skills.
- Independent thinker and self-starter with a strong sense of initiative.
- Ability to multi-task and reprioritize; handles pressure well.
- Excellent people skills; respectful, pleasant, emotionally intelligent.
- Excellent personal presentation; adheres to dress code.
- Demonstrates high personal integrity.
- Inspires trust.
- Strong interpersonal skills.
- Bilingual skills desirable but not required.
Working Conditions / Environment / Special Requirements:
- Ability to work in a safe professional manner adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.
General Commitment for All Employees
- Commitment to company values and compliance with department norms, policies, directives, and procedures.
- Strive for continuous improvement in processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required by the employee. Performs other duties as assigned.
About STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense, and industrial industries.
Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!
If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.
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