About This Role
Operations/Customer Service Coordinator
Join CAEu2019s team based in Spain, Malaga, Responsible for ensuring customer satisfaction by providing assistance in all phases of training program execution, including course scheduling, enrolment management, student support services, and coordination of instructor and facilities resources to meet customer needs.
In this role as operations/customer service coordinator you will be expected to:
- Provide customer service support to internal and external customers
- Perform administrative duties related to training program operations, including data entry, recordkeeping, report generation, and preparation of correspondence.
- Schedule and confirm course training sessions according to customer requests and availability
- Manage enrolments, process additions and cancellations, and maintain accurate records
- Provide information and assistance regarding products and services, policies and procedures, and general activities
- Coordinate the assignment of instructors and facilities to meet customer needs
- Monitor course delivery performance and provide feedback to improve quality
- Support sales efforts by coordinating demonstrations and site visits
- Maintain relationships with clients through regular contact and follow-up;Process payments and collections
Our ideal candidate will have the following experience:
- Bacheloru2019s degree or relevant qualification
- 2-5 years of customer service or call centre experience
- Ability to handle large volume of calls and work effectively in a team environment
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to operate a computer and telephone systems while seated for extended periods of time
- Knowledge of Microsoft Office applications (Excel, Word, PowerPoint) preferred
- Bilingual English/Spanish preferred
About us
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, weu2019re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firstsu2014the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, weu2019ll make sure our customers are ready for the moments that matter.
LI-GW1
Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity EmployerCAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you dont see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hrcae.com.
