Part Time Lead Customer Services Agent

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Lead Agent Passenger Services is responsible for aspects of the Agent Passenger Services position (as described below) as well as the following:  The management of the overall performance of the crew, and the timely and satisfactory completion of work assignments according to Company policy.  Duties may also include the demonstration of proper work methods, conducting on-the-job training, conducting crew meetings and instruction of employees in new or revised operational procedures, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bringing problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.  Leads will not have the authority to administer discipline or discharge.

• Makes reservations, prepares and issues tickets and itineraries, computes fares, issues refunds, checks baggage, and collects excess baggage charges.
• Provides passengers with general travel information; meets aircraft at the gate or loading area.
• Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers,
• Checks passenger tickets for validity and lifts appropriate coupons.
• Completes all necessary arrangements for accommodating passengers holding reservations, standbys, and their luggage.
• Determines flight close-out time. 
• Completes and checks various flight forms for accuracy, invalidates tickets, and completes post-departure procedures.
• Performs lost and found activities, initiates tracing procedures for lost passenger articles,
• Keeps owner informed of the progress of search and returns found articles to the customer.
• Processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims.
• Forwards the reports on larger claims to proper company personnel.
• Prepares and maintains required records and reports of lost and found activities.
• Receives airfreight shipments, establishes acceptability, and determines to route.
• Classifies computes rates and other tariff charges and collects payments, prepares routing data, and carrier releases.
• Transfers manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched, and delivered to customers.

• HS Diploma, GED or Equivalent.
• Previous operational experience required, preferably Passenger Service.
• Demonstrates qualities of leadership, initiative, and judgment.
• Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.

• Ability to count money.
• Ability to judge distance.
• Excellent interpersonal and communication skills required.
• Must have ability to work under pressure.
• Must be able to read, write, speak and understand the English language.

• Must be able to lift up to 70 pounds (31.9 kg).
• Ability to stand and walk for an eight-hour shift.
• Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.

• Want your pay in advance?  Access your pay when you need it through the DailyPay app!
• Are you a top performer who thrives on recognition?  On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs are offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.