The PSA’s I and II positions involve assisting customers at the airport, such as checking in baggage, issuing boarding passes, and providing information and aid in the lobby area. These roles also include helping customers with mobility impairments by safely transporting them within the airport terminal. PSAs I and II ensure that baggage is correctly tagged, processed efficiently, and loaded onto the appropriate conveyance for transport to the aircraft. They strive to ensure that customers have a seamless and pleasant experience while adhering to airline policies and safety regulations. This position reports to the Director of Passenger and Cargo Services. 

• Greets customers and assists them with checking in their baggage
• Tags baggage with appropriate destination tags and ensures accurate routing
• Operates computer systems to process baggage check-in and issue boarding passes
• Provides exceptional customer service to customers by answering questions and addressing concerns
• Monitors baggage conveyor systems and report any issues or malfunctions
• Safely pushes customers in wheelchairs to and from boarding gates, baggage claim areas, and other airport locations
• Ensures the proper handling and storage of mobility aids such and wheelchairs and walkers
• Maintains cleanliness and orderliness of wheelchair and customer waiting areas
• Adheres to safety and security protocols at all times
• Collaborates with other airport staff to ensure efficient passenger flow
• Handles any passenger issues or complaints in a professional manner

• High school diploma or equivalent.
• Previous experience in customer service or airline industry preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with computer systems and basic software applications.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Must be able to complete pre-employment drug screening as a requirement and complete Airport background check.

Physical Demands:

• The PSA may occasionally lift or move up to 70 pounds with assistance and may more frequently lift or regularly lift or move up to 50 pounds
• The PSA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand and walk
• The PSA may also be required to climb, sit, and balance
• While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• The agent is frequently required to climb stairs, bend at the waist, kneel, crouch, or stoop. Specific vision abilities required by this job include close vision and color vision
• The PSA is occasionally exposed to outside weather conditions
• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day
• During aircraft arrival, the PSA will be exposed to a high noise environment for a short period of time
• Hearing protection is required and provided

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.