Passenger Service Agents provide flight setup, passenger check-in, and flight close-out. They make public announcements and provide assistance for all customer inquiries, ticketing, reissuance and exchanges, mileage award ticketing, excess baggage fee collection, and coordinating passenger aircraft boarding/deplaning in the gate area. This position requires completion of customer service and gate agent training. This position will report to the Director of Passenger and Cargo Services. 

• Provide clear, concise, and courteous information for the traveling public.
• Must be capable of operating loading bridges and aircraft doors.
• Assist disembarking/embarking passengers and personal effects from aircraft.
• Assist wheelchair vendor as needed (carry on/carry off/stretcher passengers and personal effects and any passenger requiring assistance).
• Assess passenger’s needs and abilities to make use of the correct mobility equipment.
• Carry and operate a radio/pager as required.
• Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress-free airport experience using all facilities at the port.
• Monitor special needs passengers and personal effects in the gate area.
• Must maintain a pleasant and professional demeanor at all times.
• Operate paging and announcement systems at the gate and ticket counter as required.
• Miscellaneous duties as assigned.

• Demonstrated high level of expertise in Windows based computer programs, i.e., Excel, Word.
• Previous customer service experience.
• Public speaking skills.
• Be at least 18 years of age.
• Must be a U.S. citizen or show proof of right to work in the U.S.
• High School graduate or GED.
• Must possess excellent communication skills.
• Ability to lift 50 pounds comfortably.
• Ability to stand for long periods of time.
• Able to fluently read, write, speak, and understand English.
• Friendly and outgoing personality.
• Ability to work under stressful situations and tight time constraints in a fast-paced environment.
• Flight crew and customer relationship skills a must.
• Must present a clean and neat work area to our customers.
• Attention to detail.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.
• Be well-groomed and follow uniform policy – certain contracts do not allow facial piercings, any visible tattoos, and/or vibrant colored hair.
• Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test.

Preferred Qualifications:

• Valid driver’s license.
• Proficiency in German language or a second language an asset.
• Previous ticket counter or airline operations experience.

Physical Demands:

• The PSA may occasionally lift or move up to 70 pounds with assistance and may more frequently lift or regularly lift or move up to 50 pounds.
• The PSA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand and walk.
• The PSA may also be required to climb, sit, and balance.
• While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The agent is frequently required to climb stairs, bend at the waist, kneel, crouch, or stoop. Specific vision abilities required by this job include close vision and color vision.
• The PSA is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival, the PSA will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.