Platform Ops Analyst

At Cathay Pacific, we share one common aspiration: to be the worlds best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

1. All Chinese mainland based positions are subject to local terms and conditions.
2. Applicants must have the right to live and work in Chinese mainland.
3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.

This role is responsible for delivering, maintaining and improving DevOps CI/CD platforms in a scale to allow development teams move fast on product delivery. The role requires to collaborate with development team, understand their business requirements and deliver the platforms as a service incorporated CI/CD toolchain and agile methodology.

• Build and run an automation, CI/CD and self-healing capabilities platforms to web and mobile application development.
• Support CI/CD and hybrid cloud container platforms to deliver high availability and scalability platforms for business needs.
• Ensure seamless operations of DevOps CI/CD platforms for application development including continuous integration, test automation, environment configuration and version control.
• Collaborate with application team and transform requirements into Platform Ops service catalogue.
• Assess and maintain quality of base images, library packages, CI/CD, container platforms to ensure compliance of corporate security and quality standards.
• Retire and replace redundant or obsoleted CI/CD toolsets to keep abreast of spanet-leading solution.
• Provide support and guidance to application team on service delivery and improve end-to-end experience by continuous improvement based on their voices.
• Facilitate performance testing and proactive monitoring to support application release and production launch.
• Enable segregation of duties with bespoke security access control on CI/CD toolsets.
• Adopt FinOps practices to achieve economies of scale in DevOps environment.
• Follow and measure Platform Ops KPIs to deliver the best to application team.
• Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
• Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
• Keep abreast of latest IT technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
• Build and maintain strong relationships with key vendors and delivery partners
• Cross team collaboration with other IT domains to drive business and technology innovation
• Keep abreast of the corporate strategy, business plan and latest industry trends
• Available to provide 24/7 support as required

E&A Responsibility

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor degree or above, Masters preferred

Knowledge, Skills, Training and Experience

• Minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience
• Experience in programming with languages like Java, Node.js, Python, Groovy, Ansible, TypeScript, Bash script, PowerShell.
• With sound knowledge and experience in some of the below areas:
  • Cloud Provisioning and Operations (e.g AWS, Azure)
  • DevOps Tools (e.g. Ansible, Azure Pipeline, Git, Jenkins, JFrog, Terraform)
  • DevSecOps Tools (e.g. NeuVector, Seeker, Snyk)
  • Container Platform (e.g. Kubernetes, RedHat Openshift)
  • Elastic Stack (i.e. ElasticSearch, Logstash, Kibana)
• Knowledge in CI/CD and DevOps mindset and principles of Agile or Lean methodology.
• Knowledge in IT infrastructure and Cloud Operations.
• Must have proven technical experience of working in a complex IT infrastructure environment
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
• Ability to work well with others and as part of a technical team
• Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
• Focus on the business and end user’s needs; ability to set expectations and understand end user behavior
• Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
• Ability to understand strategy and align tactical and strategic work in a well-balanced way
• Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
• Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies
• Passion for bleeding edge technologies

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.