As a member of the Revenue Optimisation Training team within the Revenue Optimisation department, you will be involved in designing, developing, and delivering training programs that enhance the skills and knowledge of the RO members and fulfil the team’s objective to equip staff with the necessary skills to effectively perform their role.
Get involved in analysing training needs, creating training materials, and evaluating the effectiveness of training programs. As part of your responsibilities, you will work closely with various stakeholders, both internally and externally, to ensure that training initiatives align with the departments goals and objectives, ultimately contributing to the overall success of the revenue optimisation strategies.
You will be working across all business units within RO and gather understanding of all aspects of revenue optimisation, market dynamics, economic outlook, booking cycles, fare structures, and inventory strategies.
In this role, you will:
- Create training material (presentations, videos, etc.) that serve the business requirements in consultation with RO SMEs.
- Continuously improve RO training offerings and develop content for learning on-demand (online courses), using the latest delivery tools (Articulate, Vyond, other), through staying on top of the latest training methodologies (e.g. gamification). Promote the incorporation of digital learning tools in alignment with our digital strategy.
- Ensure that training initiatives are comprehensive and aligned with the overall business objectives, fostering a culture of continuous learning and improvement. Maintain material up-to-date and controlled, conduct trainings for RO new joiners, existing staff, UAE national trainees, commercial trainees and interns as and when required.
- Liaise with stakeholders to plan soft-skills training sessions.
- Manage internal relationships with other departments to ensure a holistic approach to training and development, achieving Revenue Optimisation alignment with Commercial objectives alongside those of other internal stakeholders. This includes working with the Sales, Skywards, Cargo, and Customer Service departments to integrate their insights and requirements into the training programs.
- Support department engagement activities, including monthly quizzes, refreshers, briefings on new tools. Assist in facilitating internal communication by organizing town halls, writing newsletters and managing other communications.
- Assist in administration of RO Training including attendance, feedback, and certification records. Review and analyse feedback to enhance future training sessions.
- Support S&P team in developing Standard Operating Procedures and policies for all key RO functions including pricing, inventory, groups and demand management. Ensure documentation is regularly reviewed, updated, agreed, communicated and understood across all RO operational teams.
- Collaborate with Systems & Business Support, Analytics, Operations Research and IT teams to establish a robust QC process with alerts, exceptions against each critical process.
