Satair - Repair & Warranty Specialist (1 year contract)

Job Description:

This is a contract role for 1 year.

Job Responsibilities

• Act as the central point of contact for tools & GSE lease inquiries as well as for commercial and logistic requests of Satair’s customers and their respective freight forwarders

• Manage customers’ claims while closely monitoring that delivers based on key performance indicators (KPIs)

• Be in close contact with one of your main stakeholder, SATAIR supply chain, to ensure timely delivery of tools & GSE in recertification process 

• Ensure internal/external customers are proactively updated on order status

• Ensure daily communication with key stakeholders to guarantee the delivery on time, costs & quality

• Provide customers with comprehensive and timely information / communication regarding the status of availability and/or alternative service solutions

• Monitor closely the supply chain upstream (suppliers/repair stations) and downstream (customers) concurrently as an end-to end process

• Act as the direct contact for customers regarding process/status, commercial issues and AOG (Aircraft On Ground) inquiries / orders

• Analyze, assess and define service solutions for airlines or MRO companies – in particular the timely/time-optimized solution delivery in the event of delivery difficulties

• Evaluate and assess customer-specific problems / complaints as well as coordination of the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain

• Continuous preparation of potential for improvement along the process chain, including the development of decision templates for general delivery improvements for management

• Solve commercial related customer requests with the product management function and issue credit/debit notes to customers

• Solve DRs (Discrepancy Reports) and FCs (Freeze Codes) in order to unblock stock

• Liaise with Airbus engineering department on technical queries 

• Initiate regular follow-up sessions/calls with key stakeholders/customers

• Initiate & follow up on action tracker to ensure improvement plans are met

Job Requirements

• Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)
• Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain
• Negotiation skills
• Professional & practical insight and experience with purchasing and logistics (knowledge of Supply Chain fundamentals)
• Good working knowledge of English, both written and oral
• Working knowledge of SAP
• Good analytical and numeracy skills
• PC literacy, including word processing, spreadsheets and database use
• Good business acumen
• Knowledge of Customer Business & Operations, Customer expectations & needs
• Knowledge of Export Control Basics
• Technical Data Awareness
• Knowledge of Maintenance Oriented Airworthiness Rules & Maintenance operation
• IT affinity to support the digitalization of manual processes
• First experience in project management (LBIP / Agile...)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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