We have a wide variety of career opportunities around the world — come find yours.

Technical Operations/Maintenance

Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities

· Conducts research and analysis of warranty claims and supports resolution case management

· Assists in managing and monitoring supplier performance to ensure contractual compliance

· Raises concern to the attention to Warranty & Product Support leadership on any potential supplier performance or warranty issues and recommends remedial actions

· Leverages extensive knowledge of business processes to identify and implement solutions that will result in process improvements

· Investigates, validates, and facilitates recovery of liquidated damages for deficiencies in purchase and/or service delivery commitments and warranty claims

· Coordinates and attends meetings with suppliers to allow ample opportunity for the identification and early resolution of potential disputes

· Takes ownership of functional issues and leverages resources to identify underlying problems, analyze potential solutions, and present recommendations to leadership

· Understands the business value, process, and expectations before focusing on choice of a technical solution

· Responsible for assisting the team with enforcement of liquidated damage remedies for late delivery of aircraft parts by identifying, initiating, and settling lead time claims, along with tracking, capturing and processing payment of such claims from Uniteds aircraft goods and services suppliers

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

· BA/BS Degree

· 4+ years of data analytics experience, applying knowledge to solve complex business problems

· Detailed knowledge of warranty processes and materials management procedures

· Strong business, technical, verbal/written communication, presentation and negotiation skills

· Adaptability to changing business environment

· Excellent interpersonal skills and ability to interact with internal and external stakeholders

· Advanced Excel Skills

· Must be legally authorized to work in India for any employer without sponsorship

· Must be fluent in English and Hindi (written and spoken)

· Successful completion of interview required to meet job qualification

· Reliable, punctual attendance is an essential function of the position

Preferred

· 4+ years of professional experience in analytical field

· 5+ Years specific experience initiating claims using data extracts, filtering transactions with available knowledge of existing contracts, negotiating settlements with all suppliers and processing payment

· Experience in administration of Boeing PSAA and Airbus SSC product support provisions and working knowledge of Service Level Agreements (SLAs)

· Experience in working on engineering authorizations (EA)

· Advanced knowledge of SCEPTRE data tables

· Ability to write complex SQL queries