DescriptionUniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation o

Senior Analyst - Information Technology

United Airlines • 
Elk Grove Village, Illinois, United States
Position Type: Permanent
Job Description:
Description

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

In the analyst role, you will be responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triage issues, facilitate meetings analyze data and/or support functional/user acceptance testing. To succeed in this role you should be familiar with Agile scrum software development methodologies, have the ability to write great user stories and have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non-technical users.

  • Works on one or more projects both moderate to complex projects and manages projects of a limited scope
  • Requires moderate guidance to manage work and time
  • Assist in planning and design of solutions via requirements gathering
  • Clearly document, communicate and maintain requirements/user stories and solutions and associated analysis
  • Create simple workflow models and process maps based on input from multiple sources
  • Lead and facilitate meetings with Technology and Business Partners to gather needs and requirements, solutions, plans, estimates and troubleshooting
  • Identifies problems/issues and finds solutions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required

  • Bachelors degree
  • Computer Science, Information Systems or Business Administration
  • 4+ years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
  • Familiarity with RPA and AI technology to adapt to a dynamic and fast-paced work environment
  • Communication Skills
  • The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and
  • understandably at the right level
  • Integrity and Trust
    • Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
  • Teamwork
    • Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
  • Technical Expertise
    • Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English and Hindi (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Customer Focus
    • Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
  • Dedication
    • Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
  • Partners with the Business
    • Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
  • Patience
    • Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
  • Task Management
    • Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
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