Senior Analyst Continuous Improvement & PMO

• Bachelor’s degree OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Three (3) years of related work experience 
• Understanding and experience with multi-channel contact center operations
• Experience leading projects with a heavy IT component
• Knowledge of and ability to apply Six Sigma and Project Management tools techniques, tools, and documentation practices
• Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio, and PowerPoint 
• Must be a team player and work effectively cross-departmentally 
• Show a passion to get the job done 
• Excellent organizational and analytical skills 
• Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely
• Excellent written and verbal communication skills
• Available for frequent overnight travel (50%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s degree and/or Master’s degree
• One (1) year of experience as acting project manager on cross-functional initiative
• Project Management Professional (PMP) certification
• Bilingual (Spanish and/or French)
• Six Sigma Green Belt training and certification
• Airline industry experience
• Hospitality background

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards 
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Occasional operational setting as required such as: airport terminal/ramp, Business Partner facilities, etc.

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.