Kia ora!
Are you interested in shaping performance outcomes, and helping create value at Air New Zealand? Do you enjoy bringing people together from different functions to work as one team, balancing high performance and high engagement to deliver great outcomes for our people, our customers, and our communities?
The Lean chapter, part of the Agile & Lean COE, provides support to the business units in Air New Zealand by growing capability in continuous improvement practices & tools and facilitating/driving/coordinating/advising on improvement initiatives. To continue the work on embedding a culture of continuous improvement through Full Potential we have an opportunity for a Continuous Improvement (CI) Senior Specialist to join our chapter as the Lean support for the Customer Care DU.
The Continuous Improvement Senior Specialist will work collaboratively with the Delivery Unit and squads on improving process efficiency and customer experience and provide training and coaching on CI/Lean techniques. The role also includes identifying and driving performance improvement opportunities through digital enablement initiatives.
Experience were looking for this role:
- You hold Lean Six Sigma Black Belt certification
- Significant CI experience & proven professional skills, including experience with CI tools like LEAN/Six Sigma. (Target 7+ years of experience using, coaching, and deploying Lean / Six Sigma / Project Management methodologies).
- Graduate level University degree in relevant discipline
- Strong experience with analysis, project management, change management and facilitation skills to engage the business around CI tools and education at front line and senior manager level.
- Demonstrated experience in review, design and implementation of process improvement/change initiatives in the business
- Experience in leading Digital implementation and/or improvement initiatives, ideally involving new and innovative technologies like Generative AI
- You demonstrate leadership behaviours and a consultative approach, with proven experience as a business partner in the implementation of CI.
Continuous Improvement touches every aspect of our airline. Make an impact on a large, iconic organisation by helping to instill a continuous improvement ethic in which we strive to be better than the day before.
If this sounds like the opportunity for you, apply now with your most recent CV.
D&I statement, accessibility and Maori proverb (non-safety sensitive roles only)
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to
bring distant horizons closer. Once near, seize them and make them your
reality."
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to
bring distant horizons closer. Once near, seize them and make them your
reality."
