Senior Specialist - Flight Experience

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

The Senior Specialist – Flight Experience is responsible for defining and leading strategy and initiatives for onboard service and Link related projects within the Inflight division. (e.g., Polaris service, Cultural Connections, Premium Transcon Service, New Onboard Meal Services, Catering Feedback, Dishware, Link to Link, Preorder, Contactless Payment, My Flight Modernization, Inflight Service Modernization).

This position is based at Willis (Corporate Support Center) and will work on site a minimum of three days a week.

• Drive strategy, engagement, and deliverables for onboard service and Link programs (e.g., Polaris service, Cultural Connections, Premium Transcon Service, New Onboard Meal Services, Catering Feedback, Dishware, Link to Link, Preorder, Contactless Payment, My Flight Modernization, Inflight Service Modernization)
• Monitor and develop new business requirements and service procedures to support key onboard initiatives
• Partner with other organizations (Catering, Marketing, Customer Experience, Digital Technology) to identify needs to support key onboard projects
• Advise cross-functional teams on strategies to enhance the onboard experience for flight attendants and customers
• Partner with other organizations (Catering, Marketing, Customer Experience, Digital Technology) to identify needs to support key onboard projects
• Leverage connections with base leadership, flight attendant feedback, customer insights and in external marketplace to continuously identify new opportunities to improve the onboard experience

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of equivalent work experience
• 3+ years’ experience leading and influencing a team with good decision-making capability
• Excellent written and oral communication skills
• Strong Organization skills
• Strong Project Management skills
• Ability to work with cross functional groups
• Strong relationship building skills
• Problem resolution skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• 2 years ‘of Inflight Base operations experience preferably in leadership capacity
• 2 years’ experience managing both union and on-union work groups
• Project management experience
• UA Flight attendant Qualified (1 year)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.