Senior Technology Analyst - Airport Operations

Team

Airline Operations Technology manage, support, and oversee change for a range of critical services used to run the airline. Our team is split into five areas: Schedule & Roster Production, Aircraft & Crew Management, Engineering Maintenance & Safety, Flight Operations and Airport Operations. We work in close partnership with the various suppliers and business teams across Europe.

 Job Purpose

 To configure, support and maintain, IT services to support the needs of the operation in our Airport environment and to provide 3^rd line service support for complex issues. This includes supporting roadmaps for airport technology and ensuring the services needed in Airport Operations are fully maintained.  Working with local Airport IT and larger scale suppliers who act as airports 3^rd party suppliers, for our airline and others

 What you’ll need to do the role

• Support Project/Delivery managers in development of new and/or improved business solutions to systems, ensuring they are fit for purpose and supportable, in-line with the business requirement specifications and project plans. 
• Act as the Technical SME for the business services in our airport environments.
• Translate complex business interactions into rigorous technical analysis and technical system solutions by working with systems vendors, escalating issues as appropriate and ensuring alignment between the suppliers and the strategic direction of systems in easyJet.
• Provide 3^rd line systems support for assigned systems.  Coordinate support activity across the team to ensure satisfactory resolution of issues assigned to the team
• Work with the IT Service Desk to ensure effective first line support is provided for core airline systems in accordance with support agreements

Skills & Experience

• Demonstrable & relevant systems experience in 2^nd/3^rd line support
• Experience of design, test and delivery of system developments, IT Services and reporting (product lifecycle)
• Supplier management skills – able to engage key stakeholders
• Good troubleshooting and problem-solving skills
• Relevant experience in system administration tasks

 Desirable Skills

•  Knowledge of business processes and terminology for airlines, airports and/or aviation IT
• Experience of test execution in a Business/Airport Systems environment
• Demonstrable & relevant systems experience in 2^nd/3^rd line support
• Airline and/or Retail sector experience (Sabre & Amadeus)
• Experience of implementing updates/upgrades on business systems
• Experience of Change Management processes
• Experience of using Confluence and Jira
• Experience of business solutions used within Airport Operations Services/Systems (for example: Sita, Collins; Amadeus: Departure Control Systems (DCS); aviation reservation systems; Network support; aviation specific

 What you’ll get in return 

·Competitive base salary 

·Up to 20% bonus 

·25 days holiday 

·BAYE, SAYE & Performance share schemes 

·7% pension 

·Life Insurance

·Work Away Scheme

·Flexible benefits package 

·Excellent staff travel benefits 

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

 Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates