Software Functional Analyst

Job Description:

V2X has an exciting opportunity for a Functional Analyst /Helpdesk Tier 2 Specialist. The candidate will provide support to United States Army web-based application end-users in the field to include: troubleshooting and resolving users issues, performing ticket incident documentation, executing work orders with detailed break-fix steps, and ensuring resolution in ticket tracking system to include quality assurance checks of assigned tickets. The Functional/Helpdesk Tier 2 Specialist shall provide advanced service support & service delivery functions.

The desired candidate is a self-starter, able to operate with minimal supervision.

Duties and Responsibilities:

Determine if problems are system generated issue or customer generated issue
Interact with Data Base Administrators (DBAs) as required
Utilize help desk Virtual Call Center (VCC)
Utilize Service Now (SNOW) for tracking incidents
Provide assistance to the developers on improving processes within the system
Assist testers with addressing Test Control Records (TCRs)
Assist technical writers with documenting various system processes
Write reports for new problems encountered not covered by current change requests (CR)
Monitor DBA monthly error reports for information relating to assigned tickets
Keep customer informed on performance trends and changes in policy requirements

Required

Job Requirements:

Qualifications/Skills:

Experience in performing Army logistics and Transportation management functions in an automated logistics management environment
Experience and knowledge of life cycle support requirements, logistics management principles, concepts, policies, regulations, military support programs
Experience with RFID/AIT barcoding related to an Automated Logistics system
Experience with ARMY transportation requirements and policies
Experience with Help desk environment
Clear and concise written and verbal communication skills
Effective documenting helpdesk incidents, managing escalation, and making recommendations
Possess a thorough knowledge of material and personnel movement procedures and Army ammunition regulatory knowledge
Demonstrated understanding and knowledge of munitions management
Interaction with customers on a Tier 1 and Tier 2 level
Experience in applying analysis and resolution of complex transportation related issues
Proficient with Microsoft Office applications (Word, Excel, PowerPoint and Outlook)

Desired

Job Ident #: SOFTW013157

Company Details

V2X

555 Industrial Drive South
Madison, Mississippi 39110 USA
www.vtxaero.com

V2X has long been an industry leader in delivering a full spectrum of Aviation Aftermarket Services with a strong legacy of extreme customer and mission focus. V2X is a global and premier provider of “best value” services in their respective markets and...

Supported Manufacturers:
95% military aircraft

Supported Models:

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Job Info

Location

Fort Lee, Virginia, United States

Type

Permanent

Company Details

V2X

555 Industrial Drive South
Madison, Mississippi 39110 USA
www.vtxaero.com