Summary

Responsibilities:

Operations Management

• Ensure rosters are ANR compliant.

• Monitor and evaluate daily operations of Operation Control Centre (OCC).

• Management of Published Roster.

• Manage crew absenteeism, late coming, and sickness.

• Manage changes to crew rosters >72hr to STD.

• Work with Crew Performance to ensure upkeep of crew disciplinary standards.

• Ensure conformance to all regulations with respect to occupational health and safety, and standards as prescribed in legislation and adopted as policy by the company.

• Manage crew queries/feedback and ensure timely follow-up on issues raised.

• Support improvement/enhancement projects in relation to rostering system.

Operations Admin

• Manage hotel and crew transport arrangements and communications.

• Manage cabin crew change-of-flight requests.

• Manage SEP expiries.

• Process Cabin Crew variable pay.

• Track Key Performance Indicators (KPI) for Management review.

Adherence to regulatory standards

• Ensure cabin crew rosters are compliant with the ANR and ANO, and meet with other regulators’/legislated requirements.

• Required to liaise with civil aviation authorities, internal and external auditors, and assist in the preparation for such audits, as well as to implement corrective actions.

Others

• Support Crew briefing at graduation.

• Perform any other ad-hoc duties as assigned.

Requirements:

• Minimum a Degree holder or Diploma holder or 2 years working experience in planning and/or operations

• Ability to work under pressure and within tight deadlines on several projects

• Excellent communication skills and experience in working with people at all levels

• Energy and enthusiasm

• Self-starter

• Enjoys and embraces change

• Computer literate, with thorough knowledge of Microsoft Office, Tableau and rostering systems (advantageous)

• Experience as cabin crew will be advantageous