Position Summary

Join Parker Hannifin’s Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio! We are actively looking for team members to join our Digital & IT team! A career at Parker offers a meaningful sense of accomplishment and boundless potential for professional and personal growth. You will work alongside the brightest minds in the world to develop innovative technology and products and contribute to our company’s goal of solving the world’s greatest engineering challenges.  Through Parker’s social responsibility programs, you will have opportunities to give back to the community and make a difference in the lives of others. We offer a competitive total rewards package, hybrid work 4:1 schedule, and a vibrant work campus with many amenities.   

Position Summary

The Digital and IT Senior Analyst defines, configures, tests, trains and supports Customer Experience related information technology requirements and systems including CRM systems like Salesforce. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. 

This position Does Not Have Direct Reports

Responsibilities

Essential Functions

• Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed
• Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function 
• Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure.
• Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate
• Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors
• Manages own priorities and provides direction, guidance and mentoring to team members
• Delivers multiple solutions while managing conflicting priorities and resources 
• Conducts knowledge transfer and/or cross training with team members
• Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions  
• Ability to travel as needed 
• Available to provide after-hours technical support as needed 

This position may be assigned (but is not limited to) one of the following key Digital and IT disciplines and/or services:

• Application Programming
• Software Support
• Database Administration
• PC Support
• LAN/WAN Support
• Help Desk
• Engineering Systems
• IT Security
• Business Systems (MSS, JDE, SAP or similar)

Qualifications

Qualifications:

• Bachelor’s degree in computer science, information systems, or related area (Or international equivalent)
• 4+ years related IT experience
• Excellent written and verbal communication and collaboration skills   
• Strong interpersonal skills, relates well with all levels of the organization   
• Demonstrated leadership aptitude, learning agility, and adaptability  
• Demonstrated ability to lead teams and manage projects effectively  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination