• Compile and analyze complex financial, banking, ticketing, cargo and customer payment data in functional area of expertise and review activity for accuracy, trends, and reporting needs
• Build relationships and connect with others by articulating a shared sense of purpose, listening to others perspectives, and contributing subject matter expertise across multiple Teams and Departments
• Apply in-depth knowledge in functional area of expertise which may include the financial, banking, ticketing, cargo and customer payment functional areas to collect necessary information/data to resolve questions, disputes, and errors for internal and external inquiries
• Support the month end close process through recording accounting entries, performing analysis, preparing detailed reports, audit packages or case files in support of audits and legal inquiries, and providing a comprehensive walk-through of materials with limited guidance
• Collaborate with Business and Technology Team Members as the subject matter expert to understand and provide an impact assessment in functional area of expertise from system upgrades, complex commercial projects or production defects; recommend test case scenarios to perform, and validate and document test case results and ensure internal controls are implemented to mitigate risk
• Act as a trusted resource, effectively communicating facts, insights, and recommendations across Teams, Departments, and projects; acts as an influencer, mentor and trainer
• Effectively condense complex facts and circumstances into an effective communication, using proper communication settings and tools, and factoring in the diverse needs of the audience, including all levels of Leadership
• Prepare and present analyses and reports; communicate how conclusions were drawn and the impact on upstream and downstream users
• Lead Teams to identify efficiency improvements and other continuous improvement opportunities within department
• May perform other job duties as directed by Employees Leaders

• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects
• Knowledge of economic and accounting principles and practices, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data
• Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties
• Knowledge of upstream and downstream technology systems, and how they impact the systems and tools used by the Team
• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software
• Skilled in identifying complex trends, anomalies, and process or system defects; collaborating with Team Members and internal Customers to evaluate root causes and possible cross-functional impacts; and developing and communicating the optimal plan of action that considers cost, efficiency and Customer Service
• Skilled in use of Microsoft Office products, particularly Excel spreadsheets, Word documents, and PowerPoint presentations
• Skilled in effectively communicating complex financial, ticketing and systems information to those without a similar background and to all position levels
• Skilled in effectively communicating information and ideas in a concise and compelling story-line using all forms of communication, tailoring tone, style and content to the intended audience
• Ability to demonstrate executive presence in front of all levels of management and represent the department at cross-functional meetings

• Required: High School Diploma or GED

• Advanced-level experience, seasoned and specialized knowledge in:
  • Accounting, Finance, Business, Management Information Systems
  • Data collection and analysis
• Financial and business risks and impacts
• Airline ticketing, cargo, payment and settlements, refunds, customer funds, fraud risk

• N/A

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
• Must have the flexibility to work extended hours, including occasional weekends, and Company holidays

Pay & Benefits:

Competitive market salary from $91,250.00 - $101,400.00per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits youll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible

dependents too)

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3 of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of

employment. You will have 30 days to select and enroll in your health plan with

coverage retroactively available to your first day of employment.

• Explore more Benefits youll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule

and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule

and are made at the discretion of the Company