Accelerate your career with the most awarded Air Cargo Airline in Canada!

Cargojet is Canadas leading provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of cargo each business night. Cargojet operates its network across North America each business night, utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canadas 50 Best Managed Companies as well as being awarded the Shippers Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated, hardworking, and have a strong sense of leadership and commitment.

Primary Objective of the Position:
Under the general direction of the Director of Information Technology, the successful candidate will be accountable for the design, implementation and ongoing support of IT infrastructure and associated management tools. The chosen candidate will also monitor and provide multi tier support for all aspects of the infrastructure, including end user devices. The chosen candidate will also typically provide Tier 2 technical support to end-users for all computer related issues and may, from time to time, be required to provide Tier 1 support via phone, remote access or travel on-site.

Essential Position Functions:

• Design, configure, monitor, and maintain IT infrastructure components: TCP/IP, VPN, MPLS / SD-WAN networks, Windows Servers, etc.
• Design, configure, monitor, and maintain Cloud Services (AWS, Azure)
• Server / application security patching, hardening, upgrades, OS migrations, data migration.
• Ensure corporate data integrity and availability in on-prem systems and cloud (backup and restores).
• Troubleshoot network and infrastructure issues.
• Collaborate with peers to execute daily operations, as well as infrastructure and cyber security projects.
• Identify and make recommendations for improvements to processes.
• Anticipate problems and resolve them before they impact users - when possible
• Compile documentation for new and existing implementations.
• Maintain inventory of network/server hardware and software components.
• Identify and replace faulty systems and hardware. Implement new hardware solutions.
• Provide Tier 2 support, where required, for end user computing issues; Tier 1 support may be required.
• Analyze trends in issues and tickets for all infrastructure, and devise plans for permanent resolution.
• Implement / Manage infrastructure management tools and ensure their correct operation.
• Responsible for providing awareness and visibility to management team on all related aspects of technology at Cargojet.
• Conduct research and provide recommendations for new products, future upgrades, and security patch requirements for software on the end-point computing software list.
• Liaise with vendors and providers, as it relates to backend infrastructure platform, inquiring and developing an understanding of support model, licensing, contractual requirements, and ongoing changes.
• Other duties as assigned.

Minimum Qualifications:

• A degree from an accredited institution, or equivalent training and experience
• Formal network related certification (Cisco, RSA, VMware, Microsoft, Citrix, AWS, Azure).
• Strong understanding of networking, security, and virtualization
• At least five years of experience in the following areas:

• Configuring and administering Microsoft Windows Server, Linux
• Configuring and administering Cloud Services (AWS, Azure)
• Configuring and administering VMware & hyperconverged infrastructure (Nutanix).
• Implementing and/or configuring and supporting corporate networks (firewalls, switches, routers)
• Working with cyber security tools (Splunk SIEM, Darktrace, NetFlow, Network Monitor, etc.)
• Working with Enterprise Backup solutions (Rubrik, Veeam)
• Providing PC/MAC desktop/laptop support and administration

• Excellent attention-to-detail and ability to stay organized
• Excellent time management skills
• Ability to effectively communicate in both verbal and written form to technical & non-technical individuals.
• Ability to work independently with tight deadlines to meet established objectives.

Important to Know:

• Cargojet is an equal-opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
• We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.
• At Cargojet, we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment, we require all employees to abstain from consuming Cannabis, in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.