Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Credit Union Team within the American Airlines Credit Union.
• ​Responsible for American Airlines Credit Union’s real estate payments and servicing system administration functions.

• Manages the mortgage servicing systems that integrate with the core and origination systems and online banking.
• Processes monthly and daily end of day system close out and processing
• Performs daily payment sweeps and system reconciliation
• Prepares monthly/quarterly/annual member statements and notifications/year-end tax statements
• Assists with maintaining mortgage servicing policies and procedures
• Performs systems release testing and implementation
• Serves as primary vendor contact for mortgage servicing systems
• Coordinates troubleshooting requests from departmental users
• Collaborates with cross-functional partners and vendors to optimize departmental efficiencies
• Manages work out loan process
• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
• Must be able to work varying schedules, including evenings and weekends

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business or equivalent work experience
• 2 years experience in Financial Services with working knowledge of Mortgage Operations
• Experience with system management and testing process
• Experience in real estate may include, but not limited to training, underwriting, processing or closing

Skills, Licenses & Certifications

• ​Skilled in Intermediate proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of loan origination/processing systems
• Ability to manage projects in accordance with short and long range objectives
• Ability to work independently with minimal supervision and handle multiple tasks simultaneously
• Ability to demonstrate strong analytical and decision making skills
• Ability to work well under deadlines and high volume pressure
• Ability to maintain satisfactory performance and attendance
• Must have acceptable credit history, which will be verified
• Ability to pass applicable American Airlines pre-hire compliance checks
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.