Role and Responsibilities
Technical Application Support Specialist
CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.
In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction.
The role we are offering you:
- Support our Flight Plan Manager applications in monitoring, operations, maintenance, and deployments.
- Ensure consistent customer communication through different channels, including customer-facing interactions during high-severity situations.
- Resolve customer-reported concerns by diagnosing and resolving complex issues related to the Flight Plan Manager product and other flight-related applications.
- Interact with and support other technical and sales teams to provide the best solution for our customers.
- Work on shifts, including weekends.
Our ideal candidate has:
- Customer focus u2013 customer satisfaction and a solution are always our focus.
- Multiple years of work experience in a technical support, application engineering or DevOps role.
- Be a great team player by training and coaching team members and supporting colleagues where needed.
- Hands-on experience with MSSQL, Windows server/application environment.
- Experience in a scripting language and/or writing SQL queries is a must.
- Profound written and verbal communication skills in English
- Experience in the airline industry or experience in a customer-facing role is a plus but not required.
CAE offers:
- An environment where your initiatives will be recognized and valued
- 6 weeks of annual leave
- Employee Assistance Program - the mission of this program is to strengthen employeesu2019 mental and physical health and support them in mastering everyday challenges with a positive mindset.
- myClubs, which offers access to over 35 sports and 1000 sports venues across Austria.
- Job ticket - can be used in all buses, trams and underground lines in zone 100.
- Job bike - allows employees to lease their dream bike through CAE at a much lower price than when they would buy it in the shop!
About us
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the worldu2019s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAEs flight operations software backed by a global team and unparalleled expertise.
Flight Plan Manager is a comprehensive flight planning solution used by 30+ customers, including some of the largest airlines in the world. The product combines complete data support services u2014 notice to airmen (NOTAMS), weather, airport suitability and airspace restrictions u2014 with real-time alerts. The 4-D cost optimization functionality, route, altitude, speed and time are analyzed to create an optimal flight path that accounts for fuel costs, CO2 emissions and delays. Flight Plan Manager is part of CAEs Flight Management product suite that consists of Flight Plan Manager, eFlight Manager, Flight Explorer and Operations Communication Manager, which is used by leading airlines worldwide.
With over 13,000 employees in more than 40 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com
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Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", weu2019re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
