Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  

Contour Airlines offers:

• Competitive salary
• Paid time off including vacation and sick leave
• Health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies.
• Participation in our 401(k) savings plan with a Company match up to 6.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hrflycontour.com to discuss any specific needs that you may have.

Contour Airlines’ rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Job Description

Technical Publications Specialist is responsible for managing company manuals and publications, ensuring and compliance, creating and editing documents, and collaborating with various departments. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

 Summary of Essential Duties

• Maintain and update the master file of all Company manuals, forms, and documents in the Company Manual System.
• Manage the currency, control, distribution, and tracking of Company manuals and publications.
• Assist the manual owners with creating draft documents and coordinating revisions.
• Create, format, and edit various company forms as necessary.
• Track and record revision transmittal documents from assigned manual holders.
• Issue and distribute bulletins to company manuals as required.
• Update and distribute manuals/documents to the web, mobile devices, synced servers, and Electronic Flight Bag (EFB).
• Review the impact of procedural changes to the manual content and amend the procedure(s) and/or process(es) as deemed necessary.
• Upon receipt of a revision or new (original) manual, ensure the revision has been accepted and/or approved, as applicable.
• Partner with other Subject Matter Experts (SMEs), IT, and stakeholders in various departments on cross-functional projects.
• Provide end-user support for manuals on the web and mobile devices.
• Other duties as assigned by leadership.

Qualifications

• Be at least 23 years of age.
• Must have a valid driver license and good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Able to work a varied schedule including nights, weekends, and holidays as required.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, Outlook, and related software.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and the ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others
• Excellent interpersonal and conflict resolutions skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills: both written and verbally delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• 2 years of experience working in a publications environment or writing technical process of electronic documents.

Preferred Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, or a related field.
• Technical writing experience, preferably within a regulated industry.
• Experience working in an aviation regulatory environment, with a strong understanding of FAA Part 121 and/or Part 135 operations.
• Familiarity with creating and managing regulatory documentation.
• Experience in project management or coordinating cross-functional projects involving Leadership and regulatory stakeholders.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.