Technical Support Specialist

Job Description:

Job Objectives

• Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and  to keep the fleet flying with high level of safety and reliability.

• Collect network technical issues and assist to prepare detailed impact analysis for product improvement. 

• Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.

• Organize regular visits to the customers, as applicable.

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​Primary responsibilities

• Support AOG (Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region. 

• Appraise product structure defects/damages to facilitate generation of RDAS (Repair Design Approval Sheet)

• Participate in technical event analysis at Group level (with L3 experts). 

• Collect in-service fleet data on critical technical issues for product improvement processes at Group level. 

• Prepare ISIR and coordinate the incident/accident investigations process with the Group. 

• Support regular visits to the customers.

• Support technical briefings for customer centers and network partners.

• Support customer program management review meetings. 

• Conduct technical orientation training for new colleagues

Requirements

• Recognized Aerospace or Engineering Bachelor&39;s Degree, or related

• Previous working experience as a CAAS (Civil Aviation Authority of Singapore) (or equivalent) Licensed Aircraft Maintenance Engineer 

• At least five years working experience in helicopter maintenance

• Operational Knowledge of EASA (European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66

• Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China

• Computer literate with a good knowledge of Microsoft Office applications

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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