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The HRIS Analyst serves as the UKG HRIS system technical subject matter expert (SME) and UKG Systems Administrator. As the technical point of contact for the UKG HRIS system, this role will provide UKG security, application, configuration, testing of system changes, new product releases, and reporting support to the team. This role will also participate in creating, documenting, and maintaining processes to ensure data integrity, and will provide end user support for assistance, training, and troubleshooting to the HR team users. Participation in other HRIS projects as assigned.
PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
- System Administration:
- Provide technical and application support for HRIS (UKG) including but not limited to researching and resolving system issues and unexpected results.
- Escalate issues as appropriate to MIS, HR, Payroll or outside vendor.
- Notify affected users of technical or known issues in a timely manner.
- Recommend application design and configuration changes to meet the business needs of company. Prepare specifications and work with UKG support and/or consultants as needed to configure, test and implement changes to the system.
- Assist with HRIS projects involving implementations, new functionality, process improvement and related administration.
- Support upgrade releases, testing and other technical projects as assigned.
- Maintain and support UKG system security.
- Troubleshoot issues related to interfaces and work with internal partners and external vendors to resolve.
- Data Administration/Analysis:
- May assist with data entry or auditing HR/benefits transactions. Ensure timely processing to align with payroll schedule.
- Confirm accuracy and integrity of all data entered.
- Collaborate and coordinate across HR functional areas to ensure transactional process comply with policies and procedures.
- Troubleshoot and resolves issues related to transactional work. Coordinate resolution with appropriate HR and Payroll functional area.
- Analyze reporting needs and develop Business Intelligence reports within UKG.
- Fulfill ad hoc and recurring data requests from internal customers.
- Projects/Process Improvement:
- Participate in HRIS related projects to streamline and improve efficiency and effectiveness. Communicate any changes to other areas within HR/Payroll.
- Develop and maintain user procedures, guidelines and documentation.
- Recommend process/customer service improvements
- Work closely with the Director, HRIS Projects and Director, HR Transformation, and provides additional support as needed.
MINIMUM REQUIRED QUALIFICATIONS:
- BA/BS in Computer Science or related field
- 3+ years HRIS systems administration experience, preferably with UKG Pro products
- Ability to translate functional business requirements into technical specifications
- Experience creating and maintaining end-user documentation
- Experience managing HRIS system security, preferably UKG
- Ability to handle confidential information in a responsible and accurate manner
ADDITIONAL DESIRED QUALIFICATIONS:
- Strong proficiency with Microsoft Office Suite, including Word, Excel, Power Point, Teams.
- Experience with pivot and lookup tables, as well as database and reporting writing experience
- Basic SQL knowledge
- Ability to handle and prioritize multiple, competing assignments in a dynamic environment, with the ability to be extremely flexible and adaptable
- Demonstrated ability to effectively communicate in English with fluency both verbal & written.
- Must be detail oriented and a self-starter, comfortable taking initiative
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Prolonged periods of sitting at a desk and working on a computer.