Workforce Optimization Analyst (NJUS)

Job Description:

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Workforce Optimization Analyst, who reports to the Manager, Flight Center Resource Management is responsible for the development, management, and administration of the Flight Center Employee schedule.The role will focus on ensuring staffing levels match that of workload needs and will manage the day-to-day employee schedule adherence.

Tasks and Responsibilities

Facilitate Flight Center employee schedule bids and assignments
Daily monitoring of workload volumes
Facilitate weekly departmental staffing meetings/reports
Produce real-time workload reports that include but are not limited to ASA reports, hold time, and employee login reports
Manage Flight Center employee work-from-home staffing slots
Administer staffing reallocation based on needs
Execute employee PTO approvals that include the management of departmental PTO processes, calendars, etc.
Manage ad-hoc schedule requests to maintain staffing needs. These requests include team meetings, team outings, training events, etc.
Collaborate with departmental leaders on employee timecard updates
Note: It is not possible to list all required job duties on this form.There may be other important duties assigned, depending on the position.For a full list of essential job functions, please refer to the essential functions worksheet for that position

Education

Bachelor's in Aviation Management or Business Administration

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Experience with Avaya CMS supervisor or similar application
Mid-level understanding of Excel
Basic understanding of workforce optimization software
Strong problem solving skills
Demonstrative executive presence and ability to influence at the senior levels of the organization
Ability to improve others performance through education, mentoring, and coaching
Strong interpersonal and customer service skills
Excellent presentation, written, and verbal communication skills
Demonstrates expertise in being able to present technical data to a non-technical audience
High level of proficiency as it relates to product and process documentation
A continuous learning mindset

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66 of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Job Ident #: 14721-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/