Coordinate routings and scheduling of flights with various clients. This process typically begins with the client requesting a price quote which can lead to a confirmation.
Current open shift:
- The schedule will be Friday, Saturday, Sunday from 7:00 PM to 7:00 AM and Monday 7:00 PM to 12:00 AM.
- Times can fluctuate from Week to week or Month to month depending on our needs.
DUTIES AND RESPONSIBILITIES:
General Customer Service:
- Office duties to include answering phones and emails in a professional manner
- Quoting domestic and international trips for executive, air ambulance and cargo trips including HAZMAT
- Knowledge of aircraft types, features, and limitations
- Knowledgeable of Federal Aviation Regulations for part 135 and 91 operations
- Monitor the pilot schedules and flight schedules to keep up to date on availability for clients
Aircraft trip coordinating:
- Review and create briefs for seamless pass down between shifts
- Coordinating trip logistics that include but are not limited to: aircraft routing, customs, catering, permitting, fuel, handling, FBO notifications
- Flight following trips and providing movement and logistics updates to client
- Follow checklists for trips and update trips as needed paying close attention to detail
- Maintain communication between departments for trip awareness and needs.
Additional:
- Assist travel coordinator during peak times or on off shift times (nights and weekends) for hotels and transportation needs
- Assign Satellite phones and trip folders to pilots prior to departure
- Perform other related duties assigned by manager
SKILLS, COMPETENCIES, EDUCATION, CERTIFICATION, AND/OR LICENSURE REQUIREMENTS:
Skills required:
- Airline Operations, Crew Scheduling/Ground Operations, Charter (minimum of 1 year of either or a combination)
- High School diploma or equivalent
- Computer literacy, Microsoft products preferred
- Ability to read, write and understand English
- Must be able to make time dependent logistical decisions
- Excellent organizational skills with the ability to multitask and work effectively under pressure is required.
- Skills in observing situations analytically, responding objectively, and logically
Relevant skills preferred:
- Knowledge of aviation acronyms and terms
- Knowledge of Federal Aviation Regulations
- Previous experience in APACS
- Secret Clearance - if you do not possess, must be eligible.
- Customer service experience
PHYSICAL DEMANDS:
- Talk and/or hear constantly throughout the day
- Standing, walking, bending, kneeling, stooping, and/or crouching as needed
- Use fingers and hands to handle or feel; reach with hands and arms as needed
- Lift and/or move up to 25 pounds as needed
- Vision abilities required to include close vision, distance vision, color vision, depth perception, and ability to adjust focus throughout the day.
Must be able to pass background and drug screen. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other basis protected under federal, state or local laws.
