Advanced Field Service Engineer - Software Automation

As an Advanced Field Service Engineer here at Honeywell, you will play a critical role in providing technical expertise and support to our customers. You will be responsible for troubleshooting, repairing, and maintaining our advanced systems.  Your knowledge and skills will be essential in ensuring the smooth operation and optimal performance of our products in the field. You will report directly to our Field Engineering Manager, and youll work out of our designated customer sites across various locations. This role requires frequent travel and the ability to work in diverse environments. In this role, you will have a direct impact on our customers satisfaction and the success of our business. Your ability to quickly diagnose and resolve technical issues will contribute to the overall reliability and performance of our products.

KEY RESPONSIBILITIES

• Provide on-site technical support to customers, including troubleshooting, repair, and maintenance of advanced systems.
• Collaborate with cross-functional teams to identify and resolve complex technical issues.
• Conduct regular inspections and preventive maintenance activities to ensure the optimal performance of our products.
• Document and report all service activities, including findings, recommendations, and solutions.
• Train customers on the proper use and maintenance of our products.

YOU MUST HAVE

• College Diploma or degree from an accredited institution in a technical discipline such as Computer science, Information technology, or engineering,
• Minimum of 1 year experience working with industry standard communications protocols (IP, BACnet, Modbus, OPC, SNMP, API),
• Valid Drivers License
• Must be able to obtain a Top Secret (SIGINT) Clearance by the Federal Government

WE VALUE

• Excellent effective communication (verbal and written) and interpersonal skills, along with proven ability to interact professionally with clients.
• Self-motivated, ability to meet deadlines and work well under pressure, determine own work priorities, work independently and as part of a team.
• Excellent technical writing skills.

• Knowledge of ICT/Cybersecurity fundamentals
• Intermediate to Advanced computer skills
• Fundamental knowledge of 3^rd party IoT technologies and software applications

• Demonstrated experience in organizing and directing work activities according to priorities, and meeting deadlines involving multiple systems projects and vendors.
• Excellent analytical and problem-solving skills and the ability to develop innovative and creative solutions in a complex multiple systems environment.
• Excellent knowledge of industry standard open communications protocols
• Basic network fault finding capability.
• Knowledge of system monitoring toolsets
• Proficient with Microsoft Office applications (DB, SQL, scripting)
• A strong commitment to safety and a safe working environment.
• Strong knowledge of IP network technologies (switch, router, firewall) and solutions, and proficient with IP addressing and allocation
• Ability to plan and schedule large projects.
• Willing to develop extensive product knowledge in formal training, and in "on the job" environments, working with the latest Honeywell technology.
• Able to work cooperatively and provide technical direction in a team environment.
• Commitment to customer satisfaction
• The ability to work under pressure.
• Capacity to deliver against multiple objectives.
• Ability to identify technical solutions to customers business needs.
• Understanding of Honeywell building technologies and application (BMS, Security, CCTV, Fire etc.)

• Essential - Proven track record in a project engineering capacity involved in the design and delivery of technology-based projects.
• Involvement in Design and Construct Projects