Job Description SummaryThe Aftermarket Product Support Engagement Leader creates and manages agreements with suppliers that provide valuable commitments about aftermarket service levels for both GE Aerospace and its customers.
The preference is for this person to sit out of our West Chester, OH office but open to remote consideration. There will be up to 25 travel with this role.Job Description
Roles and Responsibilities
- Engage with suppliers to enhance understanding and accountability for aftermarket product support commitments, such as spares availability, on-time delivery, repair turnaround time, warranty, and reliability.
- Collect and support analysis of supplier data regarding aftermarket support for customers.
- Support airline customer escalations of supplier-related issues.
- Learn about the documents that communicate supplier information and commitments to customers, including how they are created and maintained.
- Work closely with Commercial Services Sourcing Leaders, Contract Performance Managers, and Delivery Leaders to address delivery shortfalls and other supplier issues.
- Collaborate with sourcing colleagues on supplier visits and on-site reviews at suppliers’ facilities - represent the voice of the customer.
- Collaborate with customer service and customer experience teams when challenges and opportunities involve engagement with a supplier.
- Learn about the process by which GE Aerospace provides assistance to certain suppliers in seeking regulatory approval, including how the decisions are made, how the process is documented, and how the assistance is provided.
Required Qualifications
- Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with at least 5 years procurement, project management and or contract negotiation and management experience) + a minimum of 4 years of procurement, project management and or contract negotiation and management experience
Desired Characteristics
- Humble: respectful, receptive, agile, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively
- Focused: quick learner, strategically prioritizes work, committed
- Leadership ability: strong communicator, decision-maker, collaborative
- Problem solver: analytical-minded, challenges existing processes, critical thinker
- Skill in communication, analysis, and collaboration
- Ability to collaborate cross functionally
- Passion for building and continuously improving teams and processes
- Agility in navigating complex situations with many stakeholders
- Fluency in more than one language
- Experience working with diverse teams using inclusive and equitable practices to unlock the potential of the full team
The salary range for this position is $108,400 - $189,700. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive plan.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
