- Download Job Description - Assessment Consultant
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role
In this role, you’ll be an in-house Assessment Consultant responsible for delivering all stages of the consultancy cycle – from assessment project scoping, design, delivery, and evaluation, as guided by the British Airways assessment strategy.
You will work closely with the Assessment Manager to address BA’s needs in recruitment assessment for both volume campaigns (e.g. Cabin Crew, Pilots, Cadets, Customer Experience Representative, Ground Operations) and individual strategic senior hire roles.
You’ll have the opportunity to build relationships with people across the entire BA business to deliver innovative, practical, and fair assessment projects which aim to provide positive a candidate experience.
This is a fast-paced and dynamic role where your individual expertise, guidance, and ideas will directly shape how assessments look in our business – presenting an opportunity to be a key part of the British Airways Assessment Team.
What you’ll be doing
- Deliver the implementation and evaluation of innovative assessment projects which enhance the candidate journey, across both high volume and individual senior roles
- Assessment centre exercise design, interview design, test implementation, and competency framework design
- Balance multiple priorities, plan ahead, and re-prioritise work plans according to candidate, colleague, and organisational needs
- Support improvement and innovation initiatives as guided by the Assessment Manager
- Collaborate with internal stakeholders and hiring managers to understand assessment needs and objectives, and then deliver these
- Provide best practice guidance to in-house recruitment specialists and line managers, challenging others appropriately when needed. This includes, but is not limited to, assessment objectivity, validity, reliability, fairness, and reasonable adjustments
- Contribute to supplier activity including maximising value of existing assessments and supporting the Assessment Manager to introduce new assessments from external suppliers into BA, including Applicant Tracking System integrations
- Track effectiveness and fairness of assessment methods through SPSS data analysis
- Delivery of test administration using online assessment platforms when required
- Provide training to assessors on assessment techniques, protocols, and tools when required
What we’d like you to bring to British Airways
- Proactive relationship builder with stakeholders across all organisational levels
- An inquisitive and practical mindset
- Comfortable operating at a technical level of detail
- Active listener, keen to understand others’ needs and requirements
- Organised and structured with a varied portfolio of projects
- Clear and adaptable communicator with stakeholders of all organisational levels
- Driven to deliver high quality results
- Comfortable handling highly sensitive data with discretion and confidentiality
- Process-oriented, ensuring tasks are completed in line with British Airways and BPS policies
- Being an ambassador for British Airways and for the aviation industry
Your experience
- MSc Occupational Psychology or equivalent (desirable)
- Registered BPS Test User: Occupational Ability (formerly known as BPS Level A) (essential)
- Registered BPS Test User: Occupational Personality (formerly known as BPS Level B) (essential)
- Experience in designing and implementing assessment projects either within a consultancy or in-house (essential)
- Experience using tests, designing assessment exercises and interviews (essential)
- Experience using SPSS to deliver data analysis and feed this back to non-trained stakeholders (essential)
- Experience using online assessment platforms (essential)
- Competent user of Microsoft PowerPoint, Excel, and Word (essential)
- Trained user of the OPQ [Occupational Personality Questionnaire] (desirable)
- Experience of providing psychometric feedback (desirable)
- Experience using applicant tracking system platforms (desirable)
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways, you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.
Find out more
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.