Avionics Customer Support Engineer (m/f)

Job Description:

An exciting opportunity for an Avionics support engineer (m/f) has arisen within Airbus Commercial Aircraft.

As the successful candidate, you will join the team in charge of the in-service AIRBUS fleet, engineering support, accountable for Auto Flight, Navigation, Communication & Datalink Systems & Handling Qualities Analysis, within the In-Service Engineering Centre Of Competence (COC).

You will be part of a dynamic team of engineers providing technical assistance for Avionic Systems to Airbus Customers (Engineering & Maintenance organisations mainly; Flight Operations from time to time) for the complete in-service fleet of Airbus Commercial Aircraft.

With Safety and Customer Satisfaction at the heart of its missions, the team ensures timely technical responses and recommendations to daily queries/reports, as well as possible technical on-site assistance whenever required. On a daily basis, you will be in direct contact with our Customers, and a significant number of internal and external stakeholders (Design Office, Continued Airworthy office, Ground/Flight Test team, AOG technical center, Chief Engineering, Programs, Manufacturing, Warranties, Vendors …). At any time, you will be the “Voice of the Customer” within the Airbus organization.

What you will be doing?

• As avionics system engineer (m:f), you are accountable for responding to customer queries on daily queries/reports regarding the recording systems (Auto Flight, Navigation, Communication & Datalink Systems), for the whole Airbus commercial fleet and all customers, on time & quality,

• You will analyze all in-service events to identify potential impacts on safety, airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, as well as operational costs,

• You will be the “voice of the customer” for the proposed solutions,

• You will regularly meet & discuss with customers (from technical meeting to Worldwide symposium) to provide technical followup and information,

• You will prepare and publish technical documents to customers, (FAQ),

• You will participate to expert forums,

• In any situation, you will ensure a qualitative communication/marketing of available solutions to operators,

• Using data analytics Airbus tools (typically Skywise Services), you will develop dashboards to provide visibility on Airbus product reliability,

About you, required skills:

• Educated to a 5-years aeronautical engineering degree (or equivalent),

• Experience and/or knowledge of avionics systems (3 years min),

• Service minded and team player,

• Advanced interpersonal skills to work in close collaboration with Multi Functional Teams & external stakeholders, in a multicultural environment,

• Good presentation skills (both oral and written),

• Negotiation level in English

Would you like to take on new challenges as part of a dynamic team? Apply now and join us!

Your working environment:

• Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to &43;10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Salary range based on the required profile:

45 000 to 54 000 /year (including a variable part based on your performance). Information provided as an indication.

REF: JR10236977 / LI-AM

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.