Customer & Partner Experience Designer

Job Description:

Elevate our digital experience through innovative process design

Are you passionate about designing seamless and engaging processes for customers and partners? Do you excel in creating user-centered designs that revolutionize the customer experience? If your answer is yes, you might be the ideal candidate for our team!

About Us:
Join our forward-thinking team, where innovation meets impact. At Satair, we&39;re not just about technology; we&39;re about creating meaningful connections. Our culture thrives on creativity, inclusivity, and the relentless pursuit of excellence. We specialize in transforming digital customer and partner interactions through intelligent design and cutting-edge technology.

Your Role:
As a Digital Process Innovation Designer, your mission is to redefine and optimize our digital processes, ensuring an unparalleled user experience for our customers and partners. You&39;ll be the architect of our digital journey, translating complex processes into seamless, user-friendly interfaces across various platforms like e-commerce, CRM systems, and customer/partner service portals.

Responsibilities:

• Innovate and design cutting-edge process flows, focusing on efficiency and user engagement

• Collaborate with stakeholders to align digital strategies with business objectives and user needs

• Use data-driven insights to continuously refine and enhance digital processes.

• Lead the initiative in creating intuitive, omni-channel experiences for our diverse user base

• Advocate for process improvements based on user feedback and evolving market trends

Qualifications:

• 3&43; years of experience in business process design, with a strong focus on digital innovation

• Proven track record in implementing successful process improvements in customer experience domains

• Proficiency in using analytical tools to drive design decisions

• Deep understanding of agile methodologies and a hands-on approach to iterative design

• Excellent problem-solving skills and a keen eye for detail

• Strong communication and collaboration abilities

Why Join Us?

• Be a part of a dynamic, international team passionate about making a difference

• Continuous learning and development opportunities in a supportive environment

• A chance to shape the future of digital interaction in a strategically pivotal role

• Competitive benefits, flexible working arrangements, and a culture that values work-life balance

Location and Start Date:
Based near Copenhagen Airport, we&39;re looking to fill this position by 1 March 2023, or sooner.

Are you ready to define the future of digital customer and partner experience through your innovative process designs? We invite you to apply and join our journey towards digital excellence!

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR
Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company
Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team! We will be interviewing on an ongoing basis until we find the right candidate. So send us your application as soon as possible. 

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement:  http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.