Date Posted:2025-03-18Country:United States of AmericaLocation:PW109: West Palm Beach 17900 Beeline Highway, West Palm Beach, FL, 33410 USAPosition Role Type:OnsitePratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world h
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Customer Support Engineer (Onsite)
Job Description:

Date Posted:

2025-03-18

Country:

United States of America

Location:

PW109: West Palm Beach 17900 Beeline Highway, West Palm Beach, FL, 33410 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

  • Technical data review and interpretation

  • Interface with internal Quality organization to assure process & product integrity

  • Answer customer inquiries on technical documents and issues

  • Coordinate inductions and engine shipments between external customers, the network, and shop leadership

  • Technical workscope definition for engine maintenance activity

  • Act as primary technical interface between Pratt & Whitney and all GTF customers for the site

  • Develop and maintain business relationships with counterparts within the GTF network

  • Ensure internal & external customer requirements are met through all gates of the process

  • Coordinate customer approvals and resolution of customer issues

  • Identify process gaps, mitigate risks, and develop training to support business requirements

  • Leverage stakeholder and customer feedback to incorporate change and drive user adoption of new digital tools and processes

Qualifications You Must Have:

  • Bachelor’s degree and 5 years of experience to include engineering, interpreting technical data, turbine machinery experience or an Advanced degree and 3 years of experience to include engineering, interpreting technical data, turbine machinery experience

  • Experience using MS Office Suite

  • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract 

Qualifications We Prefer:

  • Experience reading and/or interpreting customer contracts

  • Ability to communicate at all levels of the organization and with external customers

  • Familiarity with SAP

  • Familiarity with Export Compliance

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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Company Details
Pratt & Whitney
113 Wells Street
North Berwick, Maine 03906 USA
pw.utc.com
618 Open Jobs Available
Today, Pratt & Whitney develops game-changing technologies for the future, such as the PurePower® PW1000G engine, with patented Geared Turbofan engine technology. The company's worldwide large commercial engine maintenance, repair and overhaul networ...

Benefits:
TBD
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
West Palm Beach, Florida, United States
Type
Permanent
Company Details
Pratt & Whitney
113 Wells Street
North Berwick, Maine 03906 USA
pw.utc.com
618 Open Jobs Available
Today, Pratt & Whitney develops game-changing technologies for the future, such as the PurePower® PW1000G engine, with patented Geared Turbofan engine technology. The company's worldwide large commercial engine maintenance, repair and overhaul networ...

Benefits:
TBD

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