Innovate to solve the worlds most important challengesProvide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages.
You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
- Be part of a team that is solving complex technical problems for external customers
- Troubleshoot issues related to proprietary software running sortation systems in distribution/fulfillment centers
- Document details pertaining to issues being worked on
- Create and provide training
Debug software defects and analyze software source code - Develop software improvements
- Test and implement software changes
- Create root cause analysis documents
- This job requires <10 Domestic Travel
YOU MUST HAVE- Bachelors degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
- At least one year of experience with PLC programming and/or programming with C/C++ programming languages
- At least one year of experience troubleshooting electrical issues
- At least one year of experience reading, reviewing, and interpreting electrical schematics
Skills We Value
- Experience in the automation/material handling industry is preferred
- Bachelors degree or foreign equivalent in Engineering
- Experience troubleshooting electrical, network, and/or software issues is preferred
- Experience programming and/or installing Allen-Bradley/Siemens/Modicon/Lenze PLCs
- Experience programming and/or installing Panel View (HMI)
- Experience with C/C++ programming languages
- Experience with SQL, creating queries, and data analysis
- Experience with programming and/or installing VFDs, electric motors, and sensing devices
- Experience with installing and/or configuring industrial networks such as:
- Ethernet/EtherCAT/Profibus/Modbus/ControlNet/DeviceNet
- Customer facing experience
- Demonstrated experience with Knowledge Management & Call Center Management
- Ability to mentor/Educate engineers
- Ability to focus on relevant information and identify and execute on key details
- Ambitious and able to work with little supervision
- Ability to consistently make and execute timely decisions even in the face of complexity
- Ability to quickly analyze, incorporate, and apply new information and concepts
- Excellent interpersonal, verbal, and written communication skills
- Ability to communicate effectively with technical and non-technical audiences
- Good administration skills
- Ability to multitask
- Ability to consistently make and execute timely decisions
