Job Description

Essential Responsibilities

• Respond to and track reports from internal and external customers

• Provide initial triage, with goal to handle more issues over time with familiarity/skillset

• Oversee defined IT processes ensuring correct execution

• Identify and communicate issues and variances when found

• Interact with customer systems (logins, copying down files, configuring software, etc.)

• Enter bugs and feature requests in tracking systems

• Documentation of problem-solving steps into a growing knowledge base

• Track distribution of support issues to look for optimization possibilities

• Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths

• Investigate of software crashes, with potential to code bug fixes

• Proactively reduce future support burden through identification of improvement opportunities

• Resolve day-to-day issues related to strategy implementation

• Escalates issues that impact the client and/or strategic initiatives

• Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.

Qualification/Requirements 

• High School Diploma with proven specific experience or Bachelors Degree in Computer or Network Engineering, Computer or Information Science, Electrical Engineering or related field

• Previous Experience with Windows, Mac, iOS, Android operating systems

• Strong communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences

• Strong customer focus mindset

• Fluent in Italian and English

• Work Visa, in accordance with local regulation, is required

Desired Characteristics

• Experience in sustainment engineering, technical customer support, or software development

• Hands on operations experience with multiple application, OS and network level support

• Experience with basic computer networking and common end user trouble shooting

• Excellent communication skills and the ability to interface with customers with confidence and clarity

• Ability to work independently on projects and a sharp eye for detail

• Use critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

• Performance related bonuses and local bonus scheme

• Flexible benefits platform

• GE Aviation share plan

• Life and injury insurance

• Private medical cover  

• Employee assistant program

• Employee special awards (service and recognition)   

• Local special agreements and discounts

• English and languages training for you and one member of your family

• Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself AvioAero!

Additional Information