Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - its our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right promise means delivering not only affordable prices but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - were not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think were creating something very special for our team members. Work is why were here, but the perks are nice too:

• Flight benefits for you and your family when flying on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us great.
• Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is a leading ultra-low-cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico, and Latin America. Frontiers highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airlines many weight-saving initiatives and focus on operational efficiencies, makes Frontier Americas Greenest Airline. * Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airlines commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

Under the guidance of the Manager of IT Systems Engineering, the Endpoint Engineer II will develop, implement, and support systems and processes for our Windows and Mobile environments. We seek a highly motivated and experienced professional with expertise in Windows and Mobile Device Management (MDM) systems. The ideal candidate will manage and optimize our endpoint management systems, ensuring seamless operation and security of all organizational devices.

Essential Functions

• Endpoint Management: Oversee the deployment, configuration, and maintenance of endpoint management systems.
• Device Enrollment: Manage the enrollment and provisioning of endpoints, ensuring compliance with company policies and security standards.
• Policy Implementation: Develop and enforce MDM policies and profiles to ensure secure and efficient device usage.
• Troubleshooting: Provide technical support and troubleshooting for endpoint-related issues, ensuring minimal downtime and disruption.
• Security Management: Implement and maintain security measures to protect endpoints from threats and vulnerabilities.
• Software Updates: Manage and deploy software updates and patches to endpoints through MDM solution.
• Documentation: Maintain comprehensive documentation of endpoint configurations, policies, and procedures.
• Collaboration: Work closely with IT, Cyber security, and other departments to align endpoint management strategies with organizational goals.
• Training: Provide training and support to end-users on endpoint management best practices and usage.
• Travel requirements: 10 in support of projects.
• Other duties as assigned.

Other Functions

• Maintain endpoint configuration records
• Adhere to documented Change Management processes to protect the integrity of the production environment
• Manage ticket loads and ensure that response time SLAs are met
• Develop policies and procedures to establish and maintain consistency and process driven resolution to problems

Qualifications

• Education: Bachelors degree in Computer Science, Information Technology, or related field or equivalent combination of education and experience required.
• Experience: Minimum of 3 years of experience in endpoint management, with a strong focus on MDM systems like Intune and JAMF.
• Technical Skills: Proficiency in Intune and JAMF Pro in an enterprise setting of 7500+ devices. Strong understanding of operating systems (Windows, iOS, Android, macOS).
• Certifications: Relevant certifications such as JAMF Certified Admin, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.
• Problem-Solving: Excellent troubleshooting and problem-solving skills.
• Communication: Strong verbal and written communication skills.
• Team Player: Ability to work effectively in a team-oriented environment.

Knowledge, Skills and Abilities

• MDM Systems: In-depth understanding of Mobile Device Management (MDM) systems, particularly in Intune and JAMF Pro. Knowledge of Apple Business Manager.
• Operating Systems: Knowledge of mobile and desktop operating systems such as Windows, iOS, Android and macOS.
• Security Protocols: Familiarity with security protocols and best practices for endpoint management.
• Networking: Basic knowledge of networking principles and how they relate to endpoint connectivity.
• Compliance Standards: Understanding of compliance standards and regulations related to endpoint management (e.g., SOX, PCI).
• Technical Proficiency: Advanced skills in configuring and managing Intune and JAMF Pro.
• Troubleshooting: Strong troubleshooting skills to diagnose and resolve endpoint-related .
• Policy Development: Ability to develop and implement MDM policies and profiles.
• Software Deployment: Proficiency in deploying software updates and patches through MDM systems.
• Documentation: Excellent documentation skills to maintain detailed records of endpoint configurations and procedures.
• Communication: Strong verbal and written communication skills for effective collaboration and user support.
• Training: Ability to train and support end-users on endpoint management best practices and usage.
• Analytical Thinking: Ability to analyze complex technical issues and develop effective solutions.
• Attention to Detail: High attention to detail to ensure accurate configuration and compliance with policies.
• Adaptability: Ability to adapt to new technologies and changing environments.
• Team Collaboration: Strong ability to work collaboratively with IT, security, and other departments.
• Time Management: Effective time management skills to prioritize tasks and meet deadlines.
• Customer Service: Ability to provide excellent customer service and support to end-users.

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Positions Supervised

None

Salary Range Please note: this posting will close on or before 5/1/25

($72,000 - $96,331)

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.