Job Summary
Assist in the operation and management of network routers, switches, firewalls, load balancers and related components to ensure high levels of availability and security of the supported business applications with a specific focus on Cisco Phone systems implementation and support. As well as to a smaller degree; participates and leads aspects of evaluation, design, implementation, upgrade and support Air Methods application infrastructure. Adheres to Air Methods policies and procedures as required to maintain regulatory and operational compliance.
Essential Functions and Responsibilities include the following:
• Provide support and troubleshooting of routing and switching enterprise technologies in complex networking environments. Troubleshooting includes WAN routing (BGP, EIGRP, OSPF, FHRP, multi-layer overlay networking, etc.), LAN switching (VLANs, layer 3 switching, EoMPLS, trunking, port-channeling), VoIP (WAN usage, QoS, PSTN, H.323, SIP).
• Assist in the administration of security technologies such as firewalling, multi-layer VPN technologies, IPS, ACLs, and best practices adhering to regulations (HIPAA, SOX, PCI, CALEA etc.).
• Maintains and supports systems in a 24x7, large, distributed and mission-critical environment including in-house and commercial data center(s) and for helicopter EMS bases around the U.S.
• Monitors the health of the company’s servers, virus protection, backup’s, and Data Centers.
• Participates in or leads projects to deploy new technologies or upgrade existing infrastructure.
• Participates in the establishment and maintenance of policies, procedures and associated training plans for network resource administration, appropriate use, security controls and disaster recovery.
• Provides administration and escalated technical support for existing technologies, working with outside support services as required.
• Monitors and tests network performance and prepares statistics reports.
• Implements and enforces network security controls and disaster recovery procedures.
• Participates in the evaluation, selection, development, and integration of new network systems and applications
• Performs upgrades, monitors, troubleshoots and fixes network hardware and software problems of medium to high complexity.
• Documents systems meticulously and follows change management processes.
• Researches, develops and implements best practices and standards relative to servers and other systems as assigned.
• Interfaces with vendors and consultants to coordinate the delivery of products and services.
• Other Duties as assigned.
Additional Job Requirements
• Regular scheduled attendance.
• Must be available to takes after-hour calls as required and be available for non-standard work schedule to meet maintenance windows and for critical systems support when required.
• Indicate the percentage of time spent traveling: 0
Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
• Bachelor’s degree (BS) from four-year college or university in Computer Science or related field and two to five years’ related experience and/or training; or equivalent combination of education and experience
• Large scale Citrix XenApp farm experience preferred
• EMC CLARiiON CX4/CX3 SAN management experience preferred
• Data Domain, Avamar, recover point, dedup technologies experience preferred
Skills
• Self-motivated individual who meets deadlines and strives to exceed expectations
• Working knowledge of regulations related to HIPAA and Sarbanes-Oxley (SOX) relative to information security and assurance
• Curiosity and desire to learn, with the ability to create and maintain positive professional relationships to accomplish assigned tasks
• Excellent verbal and written communication and interpersonal skills
• Ability to manage several projects concurrently
• Assess situations and supports decisions by researching, validating and organizing a variety of defined and undefined observations or issues in a fact-based detailed-oriented manner
• Ability to work a flexible schedule including a 24/7 on-call.
Computer Skills
• Proficient with Microsoft Suite, including Word, Excel, PowerPoint and Outlook
• Microsoft server background required including Windows, Exchange, SQL, SharePoint, OCS
• Windows System Administration (Windows 2008/2012),
• VMWare (All latest versions)
• Cisco UCS
• Windows Desktop build & administration
• IP protocol and stack
• DHCP & DNS
• Active Directory administration including GPO’s
Certificates, Licenses, Registrations
• MCSE certification preferred (or MCSA and/or MTA leading to MCSE)
• VCAP/VCP certification preferred
• CCEA or CCAA certification preferred
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.