Product Support Engineer, Prime Air
Amazon Prime Air •
Position Type: Permanent
Job Description:
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
We’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to customers, this is your opportunity.
Come work on the Amazon Prime Air Team!
Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, investigate issues, and design ground support equipment to drive delivery on a critical program across several different disciplines. This role requires strong troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!
Key job responsibilities
- Drive the delivery of critical engineering feedback and design improvements for Prime Air drones and support systems across teams through requirement tracking, design, development and test.
- Own and drive triage of issues that occur in the field
- Partner with quality and design engineering teams to close feedback loops
- Engage with customer teams to understand opportunities for process improvement, and drive changes
- Work with other engineers to find innovative solutions within fixed design space.
Export Control License
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Job Requirements:
- 2+ years of non-internship professional software development experience
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Experience working on aerospace products / projects or other regulated field like healthcare or automotive
- Experience with troubleshooting and trend analysis- Experience in automating, deploying, and supporting large-scale infrastructure
- Knowledge of a front-end language (Javascript, CSS, HTML, etc.)
- Experience with MRB, nonconformance processes, and quality systems
- Experience with design or redesign of integrated systems
- Familiarity with regulatory agencies, and regulatory requirements
- Experience in design tools like CATIA, ANSYS and Solidworks
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,400/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Job Ident #:
2549668
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