Job Description SummaryThe Product Support Lead Engineer will work to ensure smooth entry into service (EIS) of owned modules (gearboxes and accessories) for newly certified engine line, working to assure readiness for service, airworthiness and fleet reliability.
In this role, you will own and maintain the ICA documents for respective hardwares (ATA’s), responding to technical inquiries, author Service Bulletins and support customer technical communication. You will interface with design engineering to support investigations and provide inputs and guidance on field problem resolutions for corrective action implementation.
The Role is the voice of the customer within GE internal organizations; so you will act as technical point of contact for external customers, TCH/airframers/airlines/MRO shops. You will translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.Job Description
Essential Responsibilities
Support engine line to ensure smooth operation of our modules after entry into service, with main focus on reliability monitoring, fleet issues and field investigation and root cause analysis.
Contribute to the definition of the content of Instruction for Continued Airworthiness (ICA) for relevant modules, including technical manuals definition, author Service Bulletins and customer technical communications.
Disposition to technical queries coming from customers and MRO shops with definition of technical recommendation for serviceability.
Work collaboratively within a module team (global PSE, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.
Support for reporting to leadership on execution of fleet management milestones.
Define field data collection requests (leading indicators) and relevant data analytics to demonstrate how the type design is meeting (or not) the technical/durability requirements.
Act as technical interface with Airlines/MRO shops to build mutually beneficial relationships through teleconferences and the annual face-to-face sessions (WTT, MSG3, …).
Qualifications/Requirements
Masters Degree in Engineering or other “STEM” Majors (Science, Technology, Engineering and Math) from an accredited university.
Experience in fleet management field issues resolution.
Previous experience in engineering position in aerospace industry.
Strong analytical skills and knowledge of aero-engines architectures and applications.
Able to prioritize work, plan milestones and communicate effectively to external customers and auditors.
Strong interpersonal and communication skills.
Fluency in English, both written and oral.
Work Visa, according with local regulation, is required.
Desired Characteristics
Proven experience of processes related to instructions for continued airworthiness.
Knowledge of aeronautical Certification rules, ie EASA Part 21 and Part 145.
Experience in developing and delivering customer centric solutions.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs/projects.
What we offer
Smart working and work life-balance
Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.
Total Rewards
At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:
- Performance related bonuses and local bonus scheme
- Flexible benefits platform
- GE Aviation share plan
- Life and injury insurance
- Private medical cover
- Employee assistant program
- Employee special awards (service and recognition)
- Local special agreements and discounts
- English and languages training for you and one member of your family
- Technical, Leadership and development trainings
Inclusion & Diversity
Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.
We are not all the same. Just be Yourself AvioAero!
LI-GT
Additional Information
Relocation Assistance Provided: No
