There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Senior Engineer, IT Systems is responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools). They will provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. They will work on implement releases, upgrades, and/or changes in the environment. The Sr. Engineer will ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning. Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics.

• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problem
• Research, evaluate, and recommend new technologies for enterprise use to consistently drive down total cost of ownership
• Provide technical support, as needed, to the enterprise
• Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
• Understand technical/business requirements captured from the business units
• Plan and implement life cycle management of software and hardware
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
• Design, document, and implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelors degree in Information Technology, Business Administration, or equivalent work experience
• 4+ years of related experience
• Experience supporting Control-M platform
• The ability to communicate verbally and in writing with all levels of employees and management both formally and informally
• Trusted across the organization: direct and candid, able to present the unvarnished truth in an appropriate and effective manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
• Works well in a collaborative setting and supports team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Shows a dedication to growing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of Unix/Linux
• Dedicates time and energy to accomplish goals and tasks
• Flexible and enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately
• Good at problem solving, uses thorough logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
• Committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to feedback without being defensive
• Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by gathering and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise