Senior Network and Telecom Engineer

This position is responsible for ensuring an outstanding level of network and telecom service by providing IT Level 2 and 3 support on all communication infrastructure. Responsible for supporting all DFJ locations and their employees. Responsible for operations and change control on network and PBX infrastructures in all environments.

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Administrate and manage all WAN/LAN/MAN, internet, intranet, satellite, microwave and other data communications and interfaces in all offices and sites across the US and the globe.
• Analyze network and telecom topologies for traffic and capacity requirements and scalability
• Train the IT Operations staff on operational procedures and troubleshooting techniques that may help alleviate Level 1 issues
• Design and maintain LAN/WAN communications (between systems)
• Maintain current knowledge of relevant technology as assigned or that operates within DFJ
• Create, update and maintain all networking and telecom documentation for users and IT staff
• Interface with and provide technical assistance users both local and remote
• Provide technical assistance to the desktop support staff
• Participate in the design of all network and telecom architecture
• Maintain, troubleshoot and administrate the enterprise network and PBX systems to include the endpoints, call routing, vendors and VDN’s, call accounting software, ANCD software, E911, Voicemail and call recording as well as other added or changed Call Center software and appliances/devcies.
• Interface and troubleshoot with vendors and vendor support for network and telecom
• Work with infrastructure team for proper planning and building of any network or system projects
• Resolve and communicate any issues in network queue of incident management system
• Maintaining accurate records of all maintenance, inventory and security measures associated with the company’s data and telecom networks
• Other duties as assigned by management.

NON-PRINCIPAL DUTIES/RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS):

• Assist with Helpdesk administration
• Assist in training more junior personnel
• Serve as a backup to other technologies such as VDI, system infrastructure and Azure

MINIMUM REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or equivalent experience
• Ten years networking and telecom administration experience, preferably, with six years design and implementation
• Direct hands-on knowledge of call center ACD’s (Routing, Vectors, VDN’s, Agents) support
• Knowledgeable in testing and troubleshooting Voice systems from the server and network gear to the telecom device (headset or handset)
• Knowledge of, installation and troubleshooting of building/facility cabling, patch panels, jacks,etc
• Expert knowledge of PBX telecom systems and voicemail specific to Avaya CM6
• Expert knowledge of LAN/WAN devices and their administration and operation
• Skilled in routing protocols OSPF, EIGRP, BGP, configuring static routes and failover
• Strong knowledge in wireless networking, network security and industrial networking
• Strong Knowledge of Cisco proprietary commands using IOS and NXOS
• Familiarity of configuration of non-Cisco equipment like Dell, Juniper and Brocade
• Strong Knowledge of implementing, upgrading and maintaining Avaya enterprise phone systems, One-X virtual handset and One-X agents
• Strong Knowledge in SIP trunk configuration
• Experience provisioning and implementing voice circuits, DID’s and toll-free lines
• Ability to communicate both verbally and in writing effectively with all levels of personnel both technical and non-technical
• Experience with Windows/Linux server administration
• Must be able to balance priorities in a fast-paced environment
• Excellent problem solving abilities and analytical thinking to work around unforeseen issues

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Fast paced multi user environment
• Must be available and willing to work weekends, holidays and non- standard business hours

• Knowledge of TCP/IP and Cisco routers
• Knowledge of SAN setup and support
• Cisco Education and Certifications such as CCNA, CCDA, CCNP
• Knowledge of AVAYA phone system and related software
• Travel approximately 10-20%

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