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Collins Aerospace is looking for an individual Service Engineer for our NP2000 Repair Business under our Collins Aerospace Propeller Systems Service Engineering Department in Windsor Locks CT. This one of the most rapidly growing facilities across the company. This position requires a highly motivated individual who can identify issues and is able to drive action in the development, planning, and assisting in the implementation of timely and effective corrective actions for field issues involving engine control systems and products in both military and commercial arrangements. The SE is expected to help drive special investigations internally and with partners, gather field data, and assist in root cause analysis and corrective action plans for implementation. The process includes data gathering (field reliability, operator use, and maintenance), analysis, coordinating special investigations, product testing, strong customer and Collins field service interface, and corrective action implementation

The individual will effectively engage all aspects of engineering departments, suppliers, Collins MRO, and USAF C-130H operators. The individual will work with technical publications for initiation, planning, and coordination of Service Bulletins, Service Information Letters, Action Items, and Component Maintenance Manuals (CMM). In addition, will assist the Customer Response Center (CRC) to address in service technical/AOG issues in an appropriately responsive manner for assigned aircraft systems and products.

What You Will Do:

• Respond to engineering and technical requests from USAF as designated in the contract.
• Acknowledge receipt of USAF engineering support request within 24 business hours and shall provide supplemental instructions or repair disposition within three (3) business days from acknowledgement of an urgent engineering and technical request, except in circumstances that are beyond reasonable control, for which, the SE will provide acknowledgement as soon as practicable.
• Record failure information from removals of fielded systems in failure summary reports.
• Prepare Failure Summary Report or Monthly Repair Status Report (MRSR) shall be provided in accordance with agreed to format. The report shall cover the previous monthly period and be sent on the fifteenth (15th) day of the following month
• Identify the most frequently failed line replaceable units (LRU) by part number throughout the period of performance. Failure Summary Reports/MRSR will include summary of repair data for agreed to LRUs as received by the contractor.
• Failure summary reports will include LRU Part Number, Failure Test Number, Induction Date, Major and Sub Assembly Component Name and Number, Failure Description and Repair Action and Status.
• Deliver Failure Summary Report/MRSR monthly and be presented at bi-annual Program Management Reviews (PMR).
• Develop internal shop findings metrics and visualizations
• Internal/External customer facing and support

Qualifications You Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Experience working on military programs (Maintenance, publications, supervision, analysis, or engineering)
• Experience working with technical orders (T.O.) or Component Maintenance Manuals (CMM)
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Preferred Qualifications:

• Experience with Aerospace/Military Maintenance Manuals
• Ability to develop effective technical support solutions with strong ability to communicate at all levels (executive to technician)
• Ability to act as the Voice of the Customer for promoting positive change to our products and processes
• Experience in Preparation and presentation of functional issues and familiarization maintenance training
• SAP or ERP experience is a plus
• Experience in the use of typical Microsoft Office programs such as: Word, Excel, PowerPoint, Outlook, and Explorer

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.

The high-quality products we design, test, and produce in our Mechanical Systems help millions of passengers reach their destinations safely – every day! From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable, and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick - Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
•  And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

May be eligible for relocation

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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