Description
Job Purpose
We are looking for a passionate, high-energy individual who understands Retail Industry. As a Systems Engineer you will be part of the application support team, providing Level 1 and Level 2 support to business-critical applications and related hardware peripheral devices.
Roles and Responsibilities
- Work with Project Lead, business stakeholders, and third-party vendors in handling IT services requests related to retail applications, raised by business users
- Liaise with internal stakeholders/vendors for addressing and resolving application related issues.
- Ensure that all application software runs with no output errors, no response time problems and functioning according to specifications.
- Prepare a monthly report regarding the systems and issues related to smooth operation of system applications.
- Ensure IT daily / monthly / quarterly checklist & jobs are followed and completed
- Act as the primary contact for all business support related requests/queries. Respond to all users request and provide them with adequate support as per the defined SLA.
- Perform duties assigned by Project Manager/ Project Lead
- Comply to IT Software Governance standards and ensure compliance.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications
About You
- Minimum Bachelor’s Degree qualified in related disciplines such as Computer Science, IT, Mathematics or Engineering, with at least 6+ years’ experience in IT Infrastructure support and Minimum 3+ years in retail domain.
- Technical experience required for the role
- Good knowledge about F&B and Retail Point of Sale (POS) and associated peripherals.
- Hands on experience in troubleshooting Windows Operating System
- Experience in Enterprise level network/ wireless setups, Segregation of data VLANs and inter VLAN communication, basics of switching, routing and IP networks.
- Experience in monitoring production applications, identifying system issues, developing corrective and preventive solutions in a timely, effective manner
- Experience in setting up point of sale systems in a distributed architecture
- Experience in monitoring production applications, identifying system issues, developing corrective and preventive solutions in a timely, effective manner
- Troubleshoot application problems and work with relevant stakeholders for establishing a solution or workaround.
- Certifications in relevant technical domains will be an advantage.
- Ability to work independently and with minimum supervision.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
