Logistics Service Representative

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Introduction:

Boeing Korea is seeking for a Logistics Service Representative based in Seosan, South Korea.

Boeing places high priority in identifying the right talent for its workforce, and in investing in its employees careers and development. Boeing Korea begins its employees journey with a two-year fixed-term employment contract with full benefits. Following successful completion of the employment term, it is possible to continue with permanent contract, subject to individual performance and business requirements.

Position Responsibilities (including but NOT Limited to):

Receive, document, and screen customer inquiries and determine proper routing for resolution

• Ensure inquiries are documented and managed to closure

• Coordinate resolution between In-Country Operations Manager, Warehouse Lead, Supply Chain Representative, FSRs, and the customer

Provide warehouse support by coordinating with In-Country Warehouse Lead located in Daegu site

• Coordinate failed component turn in inspection with on-site Field Support Representative (FSR)

• Translate component’s failure description into English and submit it in proper Boeing system

• Provide assistance to 3PL employees for asset handling as needed

• Report Package, Handling, Shipping and Transportation (PHS&T) damage claims to In-Country Operations Manager & Warehouse Lead

• Ensure transfer materials are processed to completion and report any issues to Warehouse Lead

Address Supply Chain & Technical issues and concerns pertaining to the customer’s repair activities

• Assist In-Country Supply Chain Representative to address SCM issues such as first time demand, demand spikes, DIFM tracking, etc.

• Coordinate with customer and SCM team to ensure customers are requisitioning proper parts to support the repairs

• Support FSR with translation/interpretation support to allow/ensure FSRs to accurately communicate with customer

Attend & Support recurring meetings with the customer

• Coordinate regular/ad-hoc meetings between Boeing and the customer

• Provide translation/interpretation as needed basis

Basic Qualification (Required Skills/Experience):

• 3 to 5 years of Logistics experience

• Native level English speaking and writing skills

• Proficient in Excel, PowerPoint, and Word programs

Preferred Qualifications (Desired Skills/Experience):

• 3+ years of experience in logistics, supply chain, and military knowledge

• 3+ years of experience with warehouse operation

• 1+ Experience with Hydro-Mechanical Aircraft Component repair

Relocation:

Relocation support is negotiable based on candidate eligibility.

Other job related information:

This is for an international, locally hired position. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Boeing gives additional scores to eligible candidates for job positions who are classified as veterans or persons of disability according to applicable laws.

Boeing Korea has officially been certified as a “Best Family Friendly Management” company by the Republic of Korea Ministry of Gender Equality and Family.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.