Join our team!

Pacific Coastal Airlines is looking for a permanent full-time Aircraft Tow and Ramp Agent based in Vancouver. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

This position plays a key role in ensuring the safe and timely operation of aircraft ground services, including aircraft towing, loading and unloading baggage and cargo, marshalling aircraft to and from gates, and performing routine ramp operations. The ideal candidate will thrive in a fast-paced, dynamic environment, adhere to safety protocols, and be proactive in ensuring the highest level of operational efficiency.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Safely tow aircraft to and from gates, ramps, hangars, and other designated airport locations, operating on controlled surfaces. Conduct pre-towing inspections of aircraft, ensuring all systems are functional and safe.
• Safely load and unload checked baggage, cargo, and mail from aircraft. Ensure baggage is correctly sorted according to destination, flight, and priority. Assist with special or oversized baggage handling as per airline procedures.
• Perform light cleaning duties on aircraft cabins, including removing trash, restocking supplies, and maintaining cleanliness before departure.
• Conduct thorough walk-around inspections of the aircraft to detect visible damage, debris, or safety hazards. Report and address any unsafe conditions or practices observed on the ramp.
• Assist with de-icing aircraft in winter conditions and adapt to various inclement weather conditions to maintain safe operations.
• Work closely with ground crew, flight crews, and airport staff to ensure timely and efficient aircraft turnaround and coordination of operations.
• Operate and maintain ground support equipment such as tugs, baggage carts, and fuel trucks. Perform regular safety checks on all equipment and report any issues promptly.
• Maintain professionalism and assist passengers with luggage inquiries or mobility assistance when required.
• Follow all safety protocols, standard operating procedures (SOPs), and aviation regulations. Complete necessary paperwork, including towing logs and incident reports.

Qualifications:

• High School Diploma (Required)
• Minimum of 2 years’ experience in an aviation-related role
• Experience operating heavy-duty vehicles or ground support equipment (e.g. tugs, tractors) is highly beneficial

Skills & Abilities:

• Ability to lift, carry, and move heavy luggage (up to 70 lbs)
• Proficient in helping customers requiring assistance in and out of aircraft
• Strong attention to detail, including identifying discrepancies in cargo, baggage, or equipment
• Ability to work efficiently outdoors in a variety of weather conditions
• Valid BC Driver’s License required.
• Ability to operate various ground vehicles, including tugs, carts, and fuel trucks.
• Effective oral and written communication skills.
• Must be able to work irregular hours, including early mornings, late nights, weekends, and holidays.
• Ability to obtain and maintain airport security clearance (RAIC) and Restricted Operator Certificate – Aeronautical.
• Must be able to obtain and maintain Driver’s Airside Vehicle Operator Permit (D AVOP) and Forklift Operators Permit.

Why Pacific Coastal Airlines?

• Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
• Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.
• Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
• Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.