Reporting to: Supervisor, Cargo and Ramp Training and Standards

This is a rotational position. 3 weeks on, 3 weeks off, 12-hour days, 7 days a week for the rotations. Your three weeks "on" will be based in Iqaluit, NU. Travel assistance and rotational accommodation are provided.

*Non-Bargaining

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Actively participate in the Companys Safety Management System (AQD) for Auditing and assisting in investigations;
• Evaluate training needs to ensure exceptional services to all Cargo and Ramp facilities in the Canadian North network;
• Assist in the development of training programs and curriculum to address training requirements;
• Train all programs that are needed for the Cargo and Ramp staff;
• Present technical information in the classroom environment. This includes being aware how to support virtual learning/ e-learning/ in-class and “on the job” learning;
• Make recommendations to the Supervisor and advise when additional tools, resources and training may be required to provide exceptional customer service;
• Conduct evaluations to ensure Canadian Norths policies and procedures are consistent throughout the network;
• Ensure all training is kept current in the Canadian North LMS (Learning Management System) SUM TOTAL.
• Travel to other bases on a regular basis;
• Other duties as required.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

• High School Diploma or equivalent work experience;
• Two (2) years of previous relevant experience;
• Willingness to travel extensively (60 of the time);
• Strong Microsoft Office Skills and experience;
• Proven interpersonal skills in dealing with both the external and internal customers;
• Minimum 2 years’ experience in a Cargo and/or Ramp environment and/or training environment;
• Organizational and time management skills;
• Ability to manage projects from beginning to end;
• A high degree of self-motivation and commitment to work in a fast paced, dynamic environment;
• Demonstrates exceptional written and verbal organizational and training skills;
• Strong ability to motivate employees to learn and apply skills;
• Two to three years of Customer Service experience;
• Experience in mentor/trainer role considered an asset;
• Ability to obtain and maintain required security clearances;
• Knowledge of Canadian North Cargo standards and procedures considered an asset;
• Must be legally eligible to work in Canada;
• Bilingualism in French considered as asset;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada;

Closing date: December 19th, 2024.