The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

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This position is based in Shanghai Pudong International Airport (PVG).

This is a cross-functioning position that is responsible for overseeing and supervising various operations on the ramp which is related to inbound and outbound flights. Ensure that these tasks are completed smoothly and efficiently. Ensure flights depart and arrive on time. Coordinate and communicate between ground services, flight crews, and air traffic control timely. This role requires strong organizational and coordination skills, emergency response capabilities, and a deep understanding of aviation operations to ensure the efficiency and safety of flight operations. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customer service.

• Perform a supervision of various operational aircraft service duties assigned at the ramp and terminal. Supervision tasks include, but are not limited to, aircraft marshaling, gate allocation, baggage handling & connection, cargo processing, loading & offloading, fueling, and aircraft cleaning & appearance. Ensure all processes comply with safety and efficiency standards.
• Support standard work to achieve On Time and safe performance.
• Routine customer and ramp service duties and responsibilities. In addition, RSA may perform other duties as assigned and may perform other functions within the scope of their duties to meet station operating needs.
• Responsible for delay prevention and cancel impact mitigation, through issue resolution, or escalation to station leadership as required. Assist in arranging passenger protection, ground transportation, hotel accommodations and related services during irregular operations.
• The position will require multi-tasking in communicating and coordinating with multiple parties including the NOC, local airport authority and working with multiple systems for different situation.
• Prepare flight documents including operational briefing package, loading instructions etc.
• The role involves a large degree of team based manual work as well as reading and interpreting reference materials, instructions, procedures and policies
• Possible interaction with customers in our lobbies and at gates, helping them with check in and boarding process. Provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.