Lead Field Service Technician

ABOUT THE ROLE

Thisis a customer facing role tasked with traveling to customer sites for purposesof quality control of work performed by the technical team, and to maintain andfurther build customer relationships. You will maintain that on-siteinstallation, servicing, improvements and repair processes of complex equipmentand building control systems has been successfully attained and that allcustomer needs have been met.  You willapply the your knowledge and experience of remote access to building managementsystems (BMS).You will achieve continuous improvement initiatives inthe field to quickly fix any administrative difficulties relating to deliveryand installation of proper equipment.

KeyResponsibilities:
Resource planning including identifying, forecasting, and allocating best fit solutions.
Monitoring of results of labor dispatch confirming that projects have communicated when a location is ready to be monitored.
Defining the service scope with customer and sales department.  
Monitor cost and overall parts and labor dispatch.
Work with cross functional teams on installation and parts lists, and vendors to obtain schedules of service site visits.
Manage customer expectations, obtain customer sign-off, and monitor final invoicing preparation.
Data collection and analysis for decision making including job completion time, technician performance, customer feedback, and equipment maintenance history.
Collaborate with Account Managers for in person customer visits at locations and sales offering events.  

Thisposition requires travel within the United States, Puerto Rico, and Canada. Acorporate credit card, phone, and rental car will be provided for travel (Noexpenses come out of your pocket). Minimal carrying requirements forequipment/tools. You will use your laptop during on-site visits.