MRT COORDINATOR

HQ Aero Management Inc. •

Bridgeport, West Virginia, United States

Position Type: Permanent

Job Description:
Coordinate and Manage MRT requests from start to finish. Deliver seamless Customer journey through meeting the defined KPIs and clearly understanding the Customer requirements. Provide Technical & commercial assistance for both internal external Customers.

General Job Responsibilities:

Responsible for several components of a project or a complex component of a larger project
Contributes to their team or department by applying their knowledge of one or more functional areas
Fully developed technician or experienced customer service professional with technical background (or combination of both).
Act independently without direct supervision and solve complex problems.

Specific Responsibilities to the position:

Work on MRT Command Center shift schedule as an MRT Event Coordinator
Accurately assesses the customer&39;s needs and requirements in order to provide technical, logistic and commercial support for MRT related services in support to P&WC engines and installations.
Understand Airworthiness Regulations, EHS and ITC requirements in order to effectively identify solutions to return engines into service
For a given workscope, identify technician with proper capabilities, establish parts listing and tooling required, including airframe interfaces, ship parts and tooling as required to meet the RTS strategy.
Generation of MRT quotations aligned with market price and follow-up on commercial offer until closure with end customer, including internal negotiation/coordination as required.
Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations such as 3^rd parties, FBO, DMF in order to offer fastest return to service solution and/or aligned with customer needs
Maintains constant communications with the customers and C First on request progress and status update, including projected RTS.
Maintains high standards of etiquette and protocol with the customer during any form of contact
Effectively documents and monitors events with CRM (Customer Relationship Management) for all customer interactions, including commitments, from initiation to closure. Effectively communicate with the field technicians for updates and address their concerns in a timely manner.
Provide periodic updates to various parties
Interpret applicable Technical Publications (i.e. EMM/ AMM/ OHM/ IPC/ CIR)
Proficiency with digital tools and technologies such as MS Office suite.
Provides commercial cost estimates for MRT events as requested
Adhere to general work rules and company policies and procedures applicable to work area and job functions.

Qualifications, Experience & Requirements:

Minimum of 5 years of experience in aviation aircraft maintenance and/or aviation customer service with technical background.
Experience on turbines engines (technician or customer service professional) and/or airframe.
Fluent in English written and spoken and other regional languages are desirable.
High school diploma or general education degree (GED) required.
Criminal Background Check & Compliant to FAA Drug and Alcohol screening checks are mandatory.

Preferred Qualifications & Experience:

A&P license holder.
Understanding of commercial overview i.e. Warranty, PPH, ESP.
Fluent in any other continental language.
Associate degree or bachelor&39;s Degree and 10 or more years&39; experience.
Previous experience in Customer interactions is a plus.

Job Type:

Full-time, Contract

ESSENTIAL JOB FUNCTIONS

Must be able to work as a part of a team in a high-stress, fast-paced environment.
Must be a self-starter, able to work with little to no guidance.
Must be a highly motivated, detail-oriented, organized, with the ability to multi-task.

DISCLAIMER
This job description indicates the general nature and level of work expected by the successful applicant. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the successful applicant. The successful applicant may be asked to perform other duties as required.

MRT COORDINATOR

Company Overview