Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Commercial Airplanes, 787 Fleet Chief Office (FCO) is currently seeking a 787 Regional Project Integration Manager (RPIM), System Engineer Level 4/5, in Dubai, United Arab Emirate.
787 RPIM will support 787 FCO working in a matrix management organization to ensure safe and economic operation of assigned customer fleet; ensure that their fleet-related concerns are properly addressed; coordinate with FCO and others (inside and outside of the organization) regarding issues and concerns; represent and advocate for the airlines/customers at their internal meetings and monitor timely resolution of in-service issues.
The position is responsible for overseeing 787 support activities locally for an assigned group of 787 commercial customers and assist 787 FCO to execute support requirements. Duties include advocating direct/detail customer knowledge, leading 787 dispatch reliability reviews, answering and responding to customer technical questions, establishing and executing reliability improvement plans, preparing/arranging/assist executing customer meetings including Technical Visit, Technical Review and Executive Review, also assist FCO to address action items taken from those meetings in timely manner and to implement those activities to resolve fleet issues. As a part of the Customer Support Team, RPIM will be expected to assist in providing a superior customer experience with around clock support (as necessary).
This position is expected to be 100 onsite. The selected candidate will be required to work in Dubai, UAE with occasional trip to assigned customers in the region and 787 FCO in Seal Beach, CA
Position Responsibilities:
- Build and maintain strong relationships with assigned airline customers and senior leaders.
- Advocate “Direct/Detail Customer Knowledge” and assist developing solutions for assigned customer issues, concerns, and requirements, 787 technical issues impacting customer airline safety or operations with the Fleet Chief Office and other Boeing internal organizations (be the “voice of the customer”).
- Lead 787 dispatch reliability review and assist 787 FCO to develop reliability improvement plans for assigned airline customers and execute those plans locally while working with all Boeing teams.
- Develop 787 specific technical material for customer engagements including Technical Visits, Technical Review Meetings and Executive Review Meetings. Collaborate as part of the 787 FCO with Regional Vice President and other Boeing teams. Arrange and lead all prep meetings, and represent Fleet Chief office at those Customer focused meetings
- Capture all actions taken (787 specific) from mentioned meetings and customer engagement activities. Be responsible and accountable to address action item to customer in timely manner. Lead all Boeing teams to work and close to the satisfaction of assigned customers’ all actions taken
- Be responsible to support 787 FCO and RVP in resolving airline business considerations and warranty issues – prepare white paper for the Program consideration and approvals
- Build and maintain good relationships with internal/external customers and suppliers (e.g. Supplier Management, Warranty, Customer Support Engineering, Design Engineering and Material Management) and associated senior leaders
- Maintain complete awareness of assigned airline customers’ fleet, industry and regulatory issues
- International and/or domestic travel is necessary approximately 20
Basic Qualifications (Required Skills/Experience):
- Bachelor of Science degree or higher in Aeronautics, Technical or Engineering related major such as Engineering, Computer Science, Mathematics, Physics, Chemistry, etc..
- 3+ years’ Experience leading efforts to resolve technical issues
- 3+ years’ experience working with airline customers
- Must be willing to support a 24/7/365 environment
- Ability to travel domestically & internationally as needed
Preferred Qualifications (Desired Skills/Experience):
- Experience working in Customer Support
- Experience working with Suppliers
- Experience leading cross functional teams or projects
- Experience providing briefings to senior and/or executive level management
- Experience working with organizational leaders to develop, implement plans and objectives to meet requirements
- Experience in creating reports for management reviews and track performance to plan
This position offers relocation based on candidate eligibility.
This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable UAE law. Employment is subject to the candidates ability to satisfy all UAE labor and immigration formalities.
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
